CHANTANAE WHITE
Ruskin,FL
Summary
Achieved high customer satisfaction through effective management of service and sales operations. Resolved complex issues, enhancing customer loyalty and retention. Cultivated a positive team atmosphere that promoted strong organizational skills and adaptability.
Overview
19
19
years of professional experience
Work History
Care Provider / Support Specialist
Your Best Care Solutions
05.2024 - Current
- Provide individualized care and support services to clients based on their needs and care plans.
- Maintain accurate documentation and progress notes in compliance with agency standards.
- Communicate with families and supervisors to ensure continuity of care and safety.
- Assist clients with daily living tasks, community integration, and skill building.
Case Support / Administrative Support
Department of Children & Families
06.2023 - 05.2024
- Supported case managers with documentation, intake processing, and client communication.
- Assisted in organizing case files, scheduling appointments, and managing confidential information.
- Helped families navigate services and provided guidance on available resources.
- Ensured accuracy and compliance with departmental policies and state procedures.
Loan Analyst
Florida Central Credit Union
Tampa, FL
02.2022 - 01.2023
- Assessed feasibility of loan approval by reviewing financial histories, credit, and employment.
- Reviewed loan agreements for accuracy according to policy.
- Informed customers of application requirements and deadlines.
- Evaluated applicant assets and risk to determine loan feasibility.
- Guided customers on loan and credit options based on availability and benefits.
Consumer Loan Specialist
GTE Financial
Tampa, FL
12.2014 - 11.2019
- Communicated with dealerships and analysts to ensure timely funding of loans.
- Processed and balanced indirect loans across multiple channels.
- Assisted with achieving individual and team monthly goals.
- Completed customer paperwork for consumer loans.
- Built strong relationships with members, vendors, and internal teams.
Customer Service Representative
Bright House Networks
Riverview, FL
06.2007 - 12.2014
- Answered inquiries and provided product/service information.
- Resolved customer complaints promptly and professionally.
- Collected feedback and contributed to service improvements.
- Assisted with billing, orders, returns, exchanges, and tech support.
- Collaborated with departments to resolve complex issues and improve satisfaction.
Education
Associate of Arts - Liberal Arts And Sciences
State College of Florida
Bradenton, FL11.2025
High School Diploma - undefined
Leto High School
Tampa, FL05.2002
Skills
- Communication, Time Management, Problem Solving, Active Listening, Customer Service, Critical Thinking, Leadership, Organization, Collaboration & Teamwork, Computer Skills, Flexibility, Application Review, Loan Feasibility Assessment, Loan Processing Coordination, Creditworthiness Determination
Timeline
Care Provider / Support Specialist
Your Best Care Solutions
05.2024 - Current
Case Support / Administrative Support
Department of Children & Families
06.2023 - 05.2024
Loan Analyst
Florida Central Credit Union
02.2022 - 01.2023
Consumer Loan Specialist
GTE Financial
12.2014 - 11.2019
Customer Service Representative
Bright House Networks
06.2007 - 12.2014
High School Diploma - undefined
Leto High School
Associate of Arts - Liberal Arts And Sciences
State College of Florida