Chantay Polk

Compassionate Medical Assistant experienced in direct patient care and medical office management. Achieved high patient satisfaction through effective communication and a thorough understanding of medical registration processes. Focused on delivering quality healthcare and supporting medical teams to ensure seamless patient experiences.

• CPR Certification
• BLS Certification

• Recorded patient histories and vital signs efficiently.
• Assisted physicians with patient examinations and procedures.
• Scheduled appointments and managed patient flow effectively.
• Prepared examination rooms and sterilized instruments regularly.
• Administered medications and performed basic lab tests accurately.
• Educated patients on health maintenance and wellness topics.
• Maintained accurate medical records in electronic health systems.
• Collaborated with healthcare team to ensure quality patient care.
• Maintained clinical records according to HIPAA regulations.
• Supported administrative staff by processing payments.
• Contacted medical facilities to schedule patients for admission.
• Positioned patients properly during examination or treatment for comfort and safety.
• Changed dressings on wounds to prevent infection and check for healing.
• Assisted back office patient processes to reduce office wait times.
• Communicated with pharmacies for prescription refills on behalf of supervising physician.
• Answered phones, scheduled appointments, greeted patients and ordered supplies.
• Incorporated outside records into charts and EHR.
• Organized charts, documents and supplies to maintain team productivity.
• Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
• Responded to patient callbacks and phone-in prescription refill requests.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Measured vital signs and took medical histories to prepare patients for examination.
• Documented notes during patient visits.
• Maintained confidentiality of patient information in accordance with HIPAA regulations.
• Conducted physical examinations of patients utilizing standard diagnostic instruments.
• Prepared laboratory specimens for analysis and organized lab results.
• Performed patient assessments, including vital signs and medical history documentation.
• Ensured all medical equipment was functioning properly prior to use.
• Verified insurance coverage and processed payments from patients.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
• Administered injections under direct supervision of a physician or nurse practitioner.
• Collected specimens for laboratory testing according to accepted standards.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Greeted patients upon arrival at the office and managed scheduling of appointments.
• Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
• Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
• Assisted physicians in exams, treatments, and procedures.
• Educated patients about medications, procedures and physician's instructions.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.