Chante Gums
Houston,TX
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
6
6
years of professional experience
Work History
Door-to-Door Sales Representative
Pure Inc
11.2024 - 02.2025
- Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
- Optimized sales materials for clarity, persuasiveness, and accessibility, resulting in higher conversion rates at the doorstep.
- Presented and explained energy efficiency programs to social, commercial, and industrial audiences.
Package Handler
Julios Team
07.2024 - 11.2024
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Followed safety regulations to maintain safe work environment.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Assembled, sealed, and loaded packages into correct trucks.
Remote Customer Service Repersentative
Conduent
06.2024 - 08.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Door-to-Door Sales Representative
Lone Star
03.2024 - 05.2024
- Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
- Conducted daily prospecting activities to identify potential new clients within assigned territories.
- Expanded customer base through engaging prospects in meaningful conversations about their specific needs while highlighting relevant product solutions.
- Optimized sales materials for clarity, persuasiveness, and accessibility, resulting in higher conversion rates at the doorstep.
Elderly Caregiver
Helping Hands of Acadiana
09.2021 - 02.2024
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients in maintaining a safe and clean living environment, promoting health and wellbeing.
- Maintained client confidentiality and adhered to HIPAA regulations while documenting and sharing pertinent information with authorized parties.
- Conducted regular home safety checks to identify potential hazards ensuring a secure environment for the elderly.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Cashier Team Lead
McDonald's
04.2020 - 11.2022
- Communicated with customers and team members to solve problems.
- Restocked and organized merchandise in front lanes.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained team members on cash register operation and cash handling.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Developed strong relationships with repeat customers through friendly service interactions.
Housekeeping and Laundry Attendant
The Cleaning Authority
02.2019 - 11.2019
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
Education
Associate of Applied Science - Cosmetology
Blue Cliff Collage
Lafayette, LAHigh School Diploma -
NISH High School
New Iberia, LA07-2020
Skills
- Goal oriented
- Objection handling
- Sales strategies
- Customer service
- Cash handling
- Active listening
- Fast typing speed
- Strong communication skills
- Housekeeping
- Residential cleaning
Languages
English
Timeline
Door-to-Door Sales Representative
Pure Inc
11.2024 - 02.2025
Package Handler
Julios Team
07.2024 - 11.2024
Remote Customer Service Repersentative
Conduent
06.2024 - 08.2024
Door-to-Door Sales Representative
Lone Star
03.2024 - 05.2024
Elderly Caregiver
Helping Hands of Acadiana
09.2021 - 02.2024
Cashier Team Lead
McDonald's
04.2020 - 11.2022
Housekeeping and Laundry Attendant
The Cleaning Authority
02.2019 - 11.2019
Associate of Applied Science - Cosmetology
Blue Cliff Collage
High School Diploma -
NISH High School
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