Chante Rackstraw
Fort Worth,TX
Summary
Licensed Texas All-Lines Insurance Adjuster with in-depth knowledge of investigative processes, documentation standards, and exceptional customer service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Train Operator
Dallas Area Rapid Transit (DART)
Dallas, TX
01.2024 - Current
- Conduct safety inspections and complete detailed reports on incidents and operational activities.
- Serve as On-Scene Coordinator during incidents, ensuring accurate documentation and communication with control centers.
- Communicate clearly with passengers and staff to relay important safety and service information.
Security Officer
Security Allied Universal
Irving, TX
08.2020 - 04.2023
- Investigated breaches and incidents, gathering statements and securing evidence.
- Monitored CCTV systems, prepared incident reports, and coordinated with law enforcement.
- Ensured compliance with site security protocols and maintained detailed activity logs.
Armed Security Officer
TIS Security
Dallas, TX
05.2018 - 10.2019
- Responded to and documented security incidents, maintaining chain of custody for evidence.
- Patrolled high-risk areas to identify potential hazards and prevent losses.
Call Center Specialist
Sephora
Dallas, TX
12.2014 - 04.2015
- Resolved customer inquiries and disputes through active listening and problem-solving.
- Maintained accurate client records and documented interactions for quality control.
Education
All Lines Adjuster Course -
2021 Training
Arlington, TXHigh School Diploma -
Grapevine High School
Grapevine, TXCDL Certification -
MT Training Institute
Grand Prairie, TXSkills
- Claims analysis and reporting
- Customer relations and conflict management
- Documentation of evidence and scene evaluation
- Compliance with legal standards and safety measures
- Effective time management and multitasking skills
- Basic policy interpretation
- Technology skills including Microsoft Office Suite
Certification
- Texas All-Lines Insurance Adjuster License – Issued [Month, 2025]
- Commercial Driver’s License (CDL Class A) – Expires Nov 2032
- CPR & First Aid Certified
- Xactimate Training – Practical Adjusting
- Basics of Construction
- Level 3 Security Guard License
Accomplishments
- Basics of Construction
- Practical adjusting
- Xactimate
Timeline
Train Operator
Dallas Area Rapid Transit (DART)
01.2024 - Current
Security Officer
Security Allied Universal
08.2020 - 04.2023
Armed Security Officer
TIS Security
05.2018 - 10.2019
Call Center Specialist
Sephora
12.2014 - 04.2015
All Lines Adjuster Course -
2021 Training
High School Diploma -
Grapevine High School
CDL Certification -
MT Training Institute