Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paulene Alfaro

Ramona

Summary

Dynamic professional with a proven track record in managing operations and enhancing efficiency, notably at San Diego MTS. Excelled in workflow management and verbal communication, achieving significant improvements in customer satisfaction and operational effectiveness. Skilled in policy enforcement and providing positive feedback, adept at steering teams towards peak performance.

Overview

15
15
years of professional experience

Work History

Train Operator

San Diego MTS
03.2023 - Current
  • Operated trains within established speed limits, maintaining a safe environment for both passengers and employees while minimizing delays.
  • Efficiently managed onboard announcements, keeping passengers well-informed about upcoming stops, delays, or schedule changes.
  • Coordinated closely with dispatchers to stay updated on track conditions, delays, or changes in schedules.
  • Provided exceptional customer service, addressing passenger inquiries in a timely and professional manner.
  • Managed emergencies effectively by calmly executing appropriate safety protocols during critical situations.

Security Supervisor

Prosegur
04.2022 - 05.2023
  • Recorded incident reports with detailed accounts of occurrences.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
  • Analyzed and investigated incidents alongside functional management and security supervisors.
  • Submitted documentation for weekly payroll, managed schedules and enforced policies.

Distribution Associate

Chef Works, Inc
04.2021 - 06.2021
  • Prepared boxes, pallets and crates for outgoing shipments.
  • Received loads, checked merchandise and tagged with warehouse IDs.
  • Prioritized and rearranged tasks to meet changing demands.
  • Inspected merchandise for damage and discrepancies with documentation.
  • Picked orders, scanned products and packed boxes.
  • Processed and restocked returns.

Delivery Driver

Amazon (Servold Logistics LLC)
09.2020 - 03.2021
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Delivered packages to customer doorsteps and business offices.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Tables Games Dealer

Barona Resort & Casino
05.2015 - 03.2020
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
  • Provided guests with information on how to play the game if requested.

Shift Manager

McDonald's
05.2010 - 10.2013
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Tracked receipts, employee hours and inventory movements.

Education

High School Diploma -

Ramona High School
Ramona
06.2009

Skills

  • Managing Operations and Efficiency
  • Work Prioritization
  • Workflow Management
  • Verbal and Written Communication
  • Performance Tracking and Evaluations
  • Scheduling and Coordinating
  • Continuous Improvements
  • Administration and Reporting
  • Policy Enforcement
  • Time Management
  • Issue Resolution
  • Positive and Constructive Feedback

Timeline

Train Operator

San Diego MTS
03.2023 - Current

Security Supervisor

Prosegur
04.2022 - 05.2023

Distribution Associate

Chef Works, Inc
04.2021 - 06.2021

Delivery Driver

Amazon (Servold Logistics LLC)
09.2020 - 03.2021

Tables Games Dealer

Barona Resort & Casino
05.2015 - 03.2020

Shift Manager

McDonald's
05.2010 - 10.2013

High School Diploma -

Ramona High School

Similar Profiles

CREATE PROFILE
Paulene Alfaro