CHANTE THOMAS
Saint Petersburg
Summary
Experienced in Remote customer service the medical field with a strong background in medical technology. Skilled in verifying insurance and managing inpatient demographics. Proficient in working with electronic medical record (EMR) systems. Also gained valuable experience in office and call center settings. Knowledge of medical terminology and previous roles as a medical receptionist and optometrist assistant provide a comprehensive understanding of the healthcare industry to provide exceptional support.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Patient Service Representative Work From Home
Pediatric Health Care Alliance
10.2022 - 09.2023
- Answer telephone
- Making pediatric appointments
- Gathered demographic and insurance information to register patients for medical appointments.
- Messaging the providers
- Putting in patients demographic
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Software to schedule appointments.
Patient Registration Representative Remote
Parallon
11.2020 - 04.2021
- Registered HCA patients
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Gathered demographic and insurance information to register patients
Medical Receptionist
Tower Radiology Center
06.2020 - 09.2020
- Scheduling patients appointments
- Scanning medical documents
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Patient Customer Service Representative/call Center, Service Rep
Saint Petersburg Pediatrics
06.2018 - 12.2018
- Answer phone calls and answer questions
- Take detailed messages
- Make and confirm appointments with patients
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Followed up with patients to reschedule missed appointments.
- Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments, and handling patient inquiries.
Youth Care Worker
True core behavior solutions
01.2017 - 03.2018
- Checking and Monitoring the children/Juveniles site sound and supervision making sure every child was safe kept doors of facility secured at all times doing group therapy sessions with Juveniles twice a week
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Conducted regular safety checks and maintained facility cleanliness, ensuring a secure and hygienic environment for all program participants.
- Enhanced youth development by implementing structured activities and educational support.
Education
High school diploma in ADDITIONAL -
Stepping stones High School
Skills Medical Scheduling EMR Systems Meditech Certifications and Licenses Certified Medical Assistant Medical Technologist Certified Phlebotomy Technician -
Skills
- Customer service
- Patient Registration
- Phlebotomist
- Medical Assistant
- Reminder Calls
- Insurance Verification
- Appointment Scheduling
- Appointment Confirmation
- Call Transfers
Accomplishments
Phlebotomist certifate
Medical assistant certification
Timeline
Patient Service Representative Work From Home
Pediatric Health Care Alliance
10.2022 - 09.2023
Patient Registration Representative Remote
Parallon
11.2020 - 04.2021
Medical Receptionist
Tower Radiology Center
06.2020 - 09.2020
Patient Customer Service Representative/call Center, Service Rep
Saint Petersburg Pediatrics
06.2018 - 12.2018
Youth Care Worker
True core behavior solutions
01.2017 - 03.2018
High school diploma in ADDITIONAL -
Stepping stones High School
Skills Medical Scheduling EMR Systems Meditech Certifications and Licenses Certified Medical Assistant Medical Technologist Certified Phlebotomy Technician -
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