Customer Service Professional
Open To Work
CHANTEL AIPOLANI SANTAMARIA
Self Employed
McMinnville,OR
Work Preference
Job Search Status:
Open to work
Desired start date:
Immediately
Desired Job Title
Customer Service RepresentativeCaregiverDriverExecutive Assistant
Work Type
Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work
Location Preference
HybridOn-SiteRemote
Location:
McMinnville, OR, USHillsboro, ORPortland, OR
Open to relocation:
No
1
Certification
21
years of professional experience
Dedicated customer service and administrative professional with over 15 years of experience in public service, customer support, leadership, records management, and community engagement. Skilled in communication, problem-solving, documentation, scheduling, and providing exceptional service to diverse populations. Recognized for reliability, attention to detail, adaptability, and the ability to manage competing priorities in fast-paced environments. Committed to supporting organizational goals while delivering high-quality service to the public.
Work History
Family Caregiver / Stay at Home Parent
3 Years 11 Months- Manage household operations, budgeting, scheduling, and recordkeeping for a busy family.
- Coordinate school, medical, and extracurricular appointments while maintaining organized calendars and documentation.
- Communicate effectively with schools, healthcare providers, community organizations, and service providers.
- Prioritize multiple responsibilities simultaneously while meeting deadlines and adapting to changing needs.
- Managed daily schedules, ensuring timely completion of household tasks and activities.
- Implemented effective communication strategies to resolve conflicts among family members.
Rural Carrier
7 Years 7 Months- Provided reliable service to residential and business customers while ensuring accurate and timely mail and package delivery.
- Maintained confidential customer information and complied with federal regulations, postal policies, and safety standards.
- Managed daily workloads, prioritized workloads, and maintained working conditions while meeting strict deadlines.
- Resolved customer concerns professionally and served as a trusted point of contact for community members.
- Demonstrated strong problem-solving, time management, and organizational skills.
- Trained new carriers on route navigation and operational procedures.
Family Caregiver / Stay at Home Parent
6 Years 3 Months- Manage household operations, budgeting, scheduling, and recordkeeping for a busy family.
- Coordinate school, medical, and extracurricular appointments while maintaining organized calendars and documentation.
- Communicate effectively with schools, healthcare providers, community organizations, and service providers.
- Prioritize multiple responsibilities simultaneously while meeting deadlines and adapting to changing needs.
- Managed daily schedules, ensuring timely completion of household tasks and activities.
- Implemented effective communication strategies to resolve conflicts among family members.
Business Administrative Support Associate
1 Year- Provided customer service and support for clients representing more than 1,000 businesses nationwide.
- Maintained accurate records and documentation while ensuring professionalism and accuracy.
- Communicated effectively with customers, vendors, and contractors.
- Resolved customer concerns professionally while meeting performance and quality standards.
- Utilized multiple programs and databases to maintain accurate records.
- Coordinated daily administrative operations to ensure efficient workflow and support team objectives.
Lead Section Head
2 Years 4 Months- Managed daily operations while promoting a positive and inclusive work environment.
- Led team in daily operations to optimize apparel inventory management.
- Mentored staff on product knowledge and customer service techniques.
- Analyzed sales trends to inform merchandising strategies and improve performance.
- Implemented training programs to enhance team efficiency and skill development.
- Managed daily operations, including opening and closing procedures, cash handling, and employee scheduling.
Education
GED
Skills
Administrative Support
Customer Service Excellence
Public Service
Records Management
Data Entry
Documentation & Reporting
Microsoft Outlook
Meeting scheduling
Scheduling & Calendar Management
Written & Oral Communication
Problem Solving
Conflict Resolution
Team Collaboration
Confidential Information Management
Certification
Rural Carrier Associate Trainer, United States Postal Service
- Trained and mentored newly hired Rural Carrier Associates.
- Delivered classroom and hands-on training to support successful onboarding and job performance.
- Developed instructional communication and leadership skills while ensuring compliance with USPS procedures.
LANGUAGES
English – Fluent
Spanish – Intermediate
ADDITIONAL QUALIFICATIONS
- Valid Oregon Driver License
- Clean Driving Record
- Over 15 years of customer service, public service, leadership, and administrative experience
- Experienced working independently and collaboratively in fast-paced environments
- Strong commitment to public service, professionalism, and continuous learning
Timeline
Family Caregiver / Stay at Home Parent
Self Employed
07.2022 - CurrentRead More
Rural Carrier
United States Postal Service (USPS)
11.2014 - 06.2022Read More
Family Caregiver / Stay at Home Parent
Self Employed
07.2008 - 10.2014Read More
Business Administrative Support Associate
ACTI
07.2007 - 07.2008Read More
Lead Section Head
Fred Meyer
03.2005 - 07.2007Read More
Portland Community College
GED
Read More