Shelby Davis
Stay-at-Home Parent / Family Caregiver
High Springs,FL
2027
years of professional experience
Friendly, dependable, and organized customer service professional with experience supporting patients, coordinating appointments, managing records, handling high-volume communication, and working closely with teams. Known for strong communication, patience, problem-solving, and creating positive experiences for customers and patients. After taking time away from the workforce to care for my family, I am excited to return to work and bring my previous customer service and administrative experience into a new role.
Work History
Stay-at-Home Parent / Family Caregiver
3 Years 7 Months- Managed daily schedules and routines for multiple children, ensuring structure and consistency.
- Developed educational activities to enhance cognitive and social skills in children of varying ages.
- Implemented effective conflict resolution strategies among siblings, promoting a harmonious home environment.
- Coordinated family logistics, including appointments, meals, and transportation to optimize time management.
Clinic Assistant / Surgery Scheduler
- Assisted patients in scheduling appointments and processing intake forms.
- Facilitated communication between patients and healthcare providers to improve service delivery.
- Maintained accurate and confidential patient records in electronic health systems.
- Supported staff with examination room preparation to meet hygiene standards.
- Worked collaboratively with medical personnel to ensure seamless operations during patient visits and treatments.
- Aided front desk staff in patient registration and processing.
- Enhanced patient experience by effectively managing front desk operations including appointment scheduling and check-in procedures.
- Boosted clinic efficiency through precise medical record management and prompt communication with healthcare providers.
Intake Coordinator
3 Years- Coordinated patient intake processes to ensure timely and efficient registration.
- Assisted patients in completing necessary forms and documentation for services.
- Managed appointment scheduling to optimize provider schedules and patient flow.
- Assisted with patient registration and processing of medical records into Epic and Citrix systems. Gathered necessary documentation for research purposes. Handled incoming telephone calls and mail requests while managing correspondence.
- Collaborated with medical staff to resolve patient inquiries and concerns effectively.
Education
Associate of Science - Health Care Administration
Skills
Appointment Scheduling
Data & Record Management
Administrative Support
Customer Service
Patient Relations
Time Management
Conflict Resolution
Organization & Multitasking
Phone & Email Communication
Team Collaboration
Problem Solving
Professional Communication
Timeline
Stay-at-Home Parent / Family Caregiver
Stay-at-Home Parent / Family Caregiver
01.2023 - 08.2026Read More
Intake Coordinator
UF Health Shands
01.2016 - 01.2019Read More
Clinic Assistant / Surgery Scheduler
SIMED Health Neurology
2019 - 2023Read More
Santa Fe College
Associate of Science from Health Care Administration
Read More