Jordan Heuman
Odessa
Summary
Professional with solid background in family management, as well as customer service- adept at overseeing daily operations and fostering harmonious environment. Skilled in budgeting, scheduling, and conflict resolution, ensuring effective management of responsibilities. Strong focus on teamwork and adaptability, consistently delivering results in dynamic situations. Dependable and proactive, with knack for anticipating and addressing needs efficiently.
Overview
7
7
years of professional experience
Work History
Family Manager (full-time Stay at Home Parent)
My Husband
Odessa, TX
11.2021 - Current
- Coordinated daily family schedules, ensuring timely transportation and adherence to appointments.
- Managed household budgets, tracking expenses and optimizing resources for efficiency.
- Implemented meal planning strategies, enhancing nutritional value and reducing food waste.
- Facilitated communication between family members to resolve conflicts and foster collaboration.
- Oversaw home maintenance projects, coordinating with service providers for timely completion.
- Mentored children in time management skills, encouraging independence and accountability in daily tasks.
- Established routines within the household that promoted consistency in daily living while allowing flexibility when needed.
- Attended to the emotional well-being of each family member, providing support during challenges and celebrating accomplishments.
Customer Service Representative
Steak Express
Odessa, TX
06.2019 - 10.2021
- Carefully and effectively managed walk-in/ drive-thru customers as well as over the phone and online orders with ease.
- Quickly became management over the cold-side department which involved assembly of all food and items that did not require cook time- allowed experience to perfect time-management and multi-tasking.
- Consistently opened and closed the store, handled all transactions, managed the store as well as the staff, resolved all issues with little to no interference from management.
- Helped out my teammates in all areas, moving around departments where help was needed- very flexible and willing to aid whatever area was lacking and needed assistance.
- Identified areas for process improvement, enhancing overall operational efficiency.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Resolved customer inquiries and issues using effective communication techniques.
- Processed orders accurately, ensuring timely delivery and customer satisfaction.
- Collaborated with team members to improve service efficiency and workflow.
- Trained new staff on company policies and customer service best practices.
Education
Associate of Science - General Studies/ Veterinary Medicine
Odessa College
Odessa, TXSkills
- Appointment scheduling
- Budget planning
- Special needs support
- Educational support
- Customer service
- Critical thinking
- Active listening
- Data entry
- Problem resolution
- Payment processing
- Client relations
- Customer satisfaction measurement
Timeline
Family Manager (full-time Stay at Home Parent)
My Husband
11.2021 - Current
Customer Service Representative
Steak Express
06.2019 - 10.2021
Associate of Science - General Studies/ Veterinary Medicine
Odessa College