Elizabeth Krieg
Sonoma,CA
Summary
Experienced hospitality professional with over 30 years in night audit and hotel operations, specializing in overnight management within full-service resorts. Expertise in financial reconciliation, daily audits, and inventory control. Enhanced front desk operations to improve guest satisfaction and operational efficiency.
Overview
28
28
years of professional experience
Work History
Full-time in home family caregiver
Family private
Sonoma, California
10.2015 - 08.2026
- Delivered daily personal care and support to enhance well-being of family members.
- Evaluated individual requirements to provide tailored support., developed individualized care plans, and monitored their implementation.
- Organized and completed household tasks, ensuring a clean and safe living environment.
- Transported family members to medical appointments and other errands as needed.
Night, auditor/overnight manager
Silverado resort and spa
Napa, California
10.2009 - 02.2022
- Managed hotel operations at night, ensuring seamless guest experiences and service across all departments.
- Conducted cash store reconciliations, maintaining accurate financial records for accountability.
- Prepared comprehensive daily auto reports to enhance operational oversight and decision-making.
- Oversaw security measures during overnight shifts to improve operational efficiency.
- Handled front desk reservations, check-ins, and guest service resolutions effectively.
- Managed inventory control processes to ensure accurate stock levels and availability.
- Recorded guest accounts and efficiently resolved discrepancies to maintain satisfaction.
Night auditor
Santa Cruz, hotel
Santa Cruz, California
01.2005 - 04.2006
- Managed nightly financial reporting and reconciliation processes for hotel transactions.
- Provided exceptional customer service during late-night shifts to hotel guests.
- Coordinated with front desk staff to promptly address guest inquiries and resolve issues.
- Conducted security audit for front desk and food and beverage department, providing employee coverage several nights each week for 63 hotel rooms.
Manager auditor
Stratford Terrace
10.2002 - 01.2004
- Developed effective audit plans and executed comprehensive audit procedures.
- Generated daily audit reports, shift documents, and forecast data to support decision-making.
- Streamlined check-in/check-out processes while managing customer service operations for enhanced guest satisfaction.
- Oversaw scheduling for 88 hotel rooms to optimize occupancy management and service delivery.
- Addressed guest concerns promptly to uphold high service standards and ensure positive experiences.
Assistant manager
Shell Beach Motel
Santa Cruz, California
07.1998 - 10.2000
- Assumed managerial responsibilities during manager's absence to ensure operational continuity.
- Managed guest relations and reservations, enhancing customer satisfaction.
- Generated daily and monthly financial reports for management analysis.
- Conducted inventory control to maintain optimal stock levels.
Education
Accounting And Physiology -
Ohlone College
Fremont, CASkills
- Financial management
- Appointment scheduling
- Microsoft Excel and Word
- Conflict resolution
- Inventory control
- Guest relations and front desk operations
Timeline
Full-time in home family caregiver
Family private
10.2015 - 08.2026
Night, auditor/overnight manager
Silverado resort and spa
10.2009 - 02.2022
Night auditor
Santa Cruz, hotel
01.2005 - 04.2006
Manager auditor
Stratford Terrace
10.2002 - 01.2004
Assistant manager
Shell Beach Motel
07.1998 - 10.2000
Accounting And Physiology -
Ohlone College