Chantel Curry
DraftKings
Las Vegas
9
years of professional experience
Results-driven Fraud & Risk Analyst with over 8 years of experience protecting financial institutions and digital payment platforms from fraud, financial crime, and operational risk. Expertise in fraud investigations, payment risk, account takeover (ATO), identity verification, transaction monitoring, regulatory compliance, and data analysis. Proven ability to investigate 700+ high-risk accounts weekly, identify emerging fraud patterns, strengthen fraud controls, and improve investigative processes while balancing fraud prevention with the customer experience. Recognized for driving operational improvements, mentoring colleagues, and collaborating across teams to deliver high-quality investigative outcomes.
Work History
Risk Analyst 1
1 Year 2 Months- Investigated 700+ high-risk customer accounts weekly, evaluating payment activity, behavioral analytics, geolocation, and device intelligence to detect fraud and mitigate financial risk.
- Detect and investigate payment fraud, account takeover (ATO), identity fraud, bonus abuse, money laundering indicators, and policy violations.
- Maintain a 98%+ quality compliance score while consistently meeting demanding service-level agreements in a high-volume risk environment.
- Prepare detailed investigative reports supporting fraud prevention strategies and regulatory compliance.
- Collaborate with Fraud Operations, Compliance, Trust & Safety, and Payments teams to resolve complex investigations and strengthen platform security.
- Identify emerging fraud trends and recommend operational improvements that enhance fraud detection and reduce organizational risk.
- Mentor colleagues on fraud detection techniques, complex investigations, and risk assessment best practices, improving investigative consistency across the team.
- Frequently entrusted with the team's most complex investigations requiring sound judgment and risk-based decision-making.
Payments & Fraud Jr. Analyst
2 Years 3 Months- Directed overnight payment and fraud operations supporting thousands of customer transactions while ensuring uninterrupted business operations.
- Investigated payment fraud, account compromise, chargeback disputes, bonus abuse, and suspicious account activity using fraud detection procedures and risk assessment techniques.
- Contributed to process improvements that reduced processing delays and increased operational efficiency.
- Analyzed transaction activity, account behavior, and payment trends to identify emerging fraud patterns and strengthen fraud detection efforts.
- Consistently delivered accurate fraud decisions while meeting service-level expectations in a high-volume, fast-paced environment.
- Mentored and trained 10+ colleagues on fraud investigations, payment procedures, and operational best practices, improving team consistency and onboarding efficiency.
- Served as the primary escalation point during overnight operations, providing leadership and sound decision-making during critical incidents.
Payments & Fraud Agent
1 Year 2 Months- Reviewed 150+ payment transactions daily for fraud indicators, anti-money laundering (AML) compliance, and payment risk.
- Investigated payment disputes, chargebacks, and suspicious account activity while preparing detailed documentation to support fraud investigations and payment resolutions.
- Developed an Excel-based tracking system that streamlined check request processing and improved operational efficiency.
- Delivered exceptional customer service while protecting the organization against payment fraud and financial risk.
- Trained and onboarded 15+ new employees on payment procedures, fraud detection, and operational best practices, improving team readiness and consistency.
Spark Business Representative
1 Year 8 Months- Assisted small business customers with their Spark Business credit card accounts, providing account support, payment assistance, and tailored financial solutions.
- Investigated fraud concerns, disputed transactions, and payment issues while documenting account activity and coordinating appropriate resolutions.
- Authenticated business customers, verified account ownership, and safeguarded sensitive financial information in accordance with company security procedures.
- Processed payment arrangements, credit line increase requests, and account servicing inquiries while ensuring compliance with company policies and regulatory requirements.
- Educated customers on business credit card features, payment options, rewards programs, and account services to support informed financial decisions.
- Consistently met performance expectations while delivering professional, solution-focused customer service in a fast-paced call center environment.
Fraud Analyst
1 Year 8 Months- Investigated customer-reported fraud, identity theft, account compromise, and suspicious activity while making risk-based decisions to protect customers and the organization.
- Authenticated customers and verified account ownership before discussing sensitive account information, ensuring compliance with security and fraud prevention procedures.
- Reviewed disputed transactions, determined whether activity was fraudulent or legitimate, and processed fraud claims, disputes, fraud holds, card closures, and replacement card requests.
- Reviewed account applications flagged for fraud, performing identity verification to determine whether applications were legitimate before removing fraud review holds.
- Chosen for a specialized fraud review team responsible for reviewing time-sensitive balance transfer requests, verifying customer identity, assessing fraud risk, and preventing unauthorized transfers between credit card accounts.
- Analyzed customer account activity, transaction history, and fraud indicators to identify suspicious behavior and mitigate financial risk.
- Recognized for investigative accuracy, sound judgment, and consistent decision-making in a fast-paced fraud operations environment.
Education
Associate of Science - Computer Science
Skills
Fraud Investigations
Identity Verification
Transaction Monitoring
Risk Assessment
Transaction Analysis
Payment Fraud
Chargebacks & Disputes
Account Authentication
Account Takeover (ATO)
Payment Processing
Technical Proficiencies
- Fraud & Risk Platforms: Accertify, LexisNexis Risk Solutions, TSYS
- Payment Platforms: Nuvei, PayPal Back Office, Braintree Back Office
- Case Management: ServiceNow
- Microsoft Office: Microsoft Excel (Advanced), Microsoft Word
- Networking & Security: Palo Alto GlobalProtect VPN
Timeline
Risk Analyst 1
DraftKings
06.2025 - CurrentRead More
Payments & Fraud Jr. Analyst
Caesars Entertainment
02.2023 - 05.2025Read More
Payments & Fraud Agent
Caesars Entertainment
12.2021 - 02.2023Read More
Spark Business Representative
Capital One
09.2019 - 05.2021Read More
Fraud Analyst
Barclays
08.2017 - 04.2019Read More
Full Sail University
Associate of Science from Computer Science
Read More