Chantel Diachuk

Scrum Master | Risk and Compliance Application (KYC)
Led 3 Agile teams (2 Kanban, 1 Scrum) in the delivery of key risk and compliance projects.

• Drove Agile and Scrum adoption, facilitating key ceremonies (sprint planning, daily scrums, retrospectives) and the Scrum of Scrum for upstream/downstream application impacts.
• Collaborated with Product Owners and stakeholders to align business goals with technical objectives, ensuring timely feature delivery.
• Coached onshore and offshore teams in Agile practices, ensuring seamless integration of new members and maintaining productivity.
• Developed and tracked KPIs to identify bottlenecks, driving efficiency and aligning with sprint goals for continuous improvement.
• Fostered psychological safety, resolved conflicts, and nurtured team relationships, maintaining high morale and trust.
• Optimized processes and tools, customizing Scrum boards and refining tracking for transparency and alignment with Agile best practices.
• Managed technical debt by collaborating with Development Managers to balance new features with system stability.
• Led teams to consistently meet project milestones, delivering high-quality solutions on time and within budget.

Lead QA Engineer | Software Reliability & Testing
Led comprehensive testing cycles and cross-functional teams to ensure high-quality software delivery.

• Improved software reliability and reduced time to market by identifying critical bugs early.
• Developed test plans and strategies that optimized efficiency and enhanced defect detection.
• Collaborated with development teams to integrate quality standards into the SDLC, ensuring timely project delivery.
• Conducted thorough regression testing and root cause analysis, improving system stability.
• Led cross-functional teams and coordinated 24/7 testing coverage with offshore teams for critical projects.
• Enhanced testing procedures, reducing cycle time and ensuring timely completion of testing phases.
• Mentored junior QA engineers, boosting team performance and productivity.
• Developed user-centric test cases, ensuring comprehensive functionality coverage.
• Ensured compliance with industry regulations and quality standards, safeguarding product quality.
• Contributed to Agile/Scrum environments, organizing sprints and ensuring efficient testing.
• Documented testing procedures and outcomes, fostering clear communication and continuous improvement.