Chantel Heller
Castleton,NY
Summary
Highly motivated and committed Health Informatics/ Medical Assistant with a proven history of superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Knowledge of healthcare workflows and Information Systems and how they interact with each other in primary care settings. Onboarding experience of new employees at all levels. Detail-oriented professional looking to bring medical background and team-building skills to a deadline-driven environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Process Analyst
Whitney Young Health
08.2022 - Current
- Increased efficiency and team performance by implementing actionable process improvements. Both clinical and administrative.
- Drafted feedback tools such as questionnaires, surveys, and interview scenarios to incorporate personnel needs and desires into process improvement.
- Conducted walk-through demonstrations of proposed process changes. 10-30 in-person training sessions on new workflows.
- Partnered with IT on numerous workflows, and integration systems.
- Developed an Onboarding Program for New Providers
- Analytics reports through Athena
- Training of new and current employees across all levels of roles, on new workflows and changes
Clinical Medical Assistant
Community Care Physicians
05.2011 - 08.2022
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained vital signs, health history of patients as well as medications and allergies.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Performed venipuncture on all ages.
- Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
Education
Bachelor of Science - Information Systems With Health Informatics
University of Arkansas Grantham
Little Rock12.2023
Certificate - Clinical Medical Assistant
Branford Hall Career Institute
Albany, NY10.2010
High School Diploma -
Maple Hill High School
Castleton, NY06.2008
Skills
- Coordinating Drug Refills
- Updating Medical Records
- Inventory and Supply Management
- EMR Systems to include; Allscripts and Athena
- Health Informatics
- Clinical and Administrative workflow design
- Data Entry
- Critical Thinking
- Planning Processes
Certification
- Licensed Emergency Medical Technician
- Train the Trainer Certificate
Additional Information
Volunteer Firefighter/ EMT
Lieutenant of Schodack Valley Volunteer Fire Company
Timeline
Clinical Process Analyst
Whitney Young Health
08.2022 - Current
Clinical Medical Assistant
Community Care Physicians
05.2011 - 08.2022
Bachelor of Science - Information Systems With Health Informatics
University of Arkansas Grantham
Certificate - Clinical Medical Assistant
Branford Hall Career Institute
High School Diploma -
Maple Hill High School
- Licensed Emergency Medical Technician
- Train the Trainer Certificate
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