Derrick Bell
Capitol Heights,MD
Summary
Detail-oriented IT Inventory Specialist with over 11 years of experience in federal contract information technology. Expertise in developing and implementing change management policies to streamline operations and optimize resource allocation. Skilled in managing procurement for materials and services across various government and commercial projects, both domestic and international.
Overview
1
1
Certification
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Property Logistics Support Tech
Global Science Technology/ NOAA
Suitland, MD
07.2021 - Current
- Successfully utilized Sunflower Asset management system to account for, manage, and reconcile over 300-million-line items of non- expendable equipment located domestically.
- Oversaw life cycle process for assets, including planning, procurement, receiving, issuing, storing, and disposal across multiple mission areas.
- Provides space management & logistical support to a staff including 800+ in a dynamic 24hr operation environment.
- Delivered daily inventory reports to property custodians to ensure accurate asset tracking.
- Organized and maintained a custodial area for 800+ assets, optimizing space and accessibility.
- Assists with Wall to Wall and joint inventories among the team.
- Develops and maintains good working relationships with vendors.
- Provided expert guidance on property accounting for IT equipment, GSA fleet, and satellites.
- 40 hours per week.
Printer Technician
Exela Technologies
Baltimore, MD
12.2019 - 04.2021
- Resolved printer and toner issues for over 92 printers.
- Placed Asset Tags on to Kyocera and Konica Minolta printers on the Horseshoe Casino property.
- Increased ticket resolution efficiency by escalating 10 tickets weekly on the ServiceNow Ticketing system weekly.
- Conducted physical inventories and reconciled inventory records.
- Conducted physical inventories and reconciled inventory records.
- Tracked daily inventory levels of printer consumables to ensure availability and prevent service interruptions.
- Ensured the maintenance and service activities will not disturb the regular workflow.
- Committed to 40-hour work weeks to ensure consistent service delivery.
Help Desk Technician/Refresh Migration
Consumer Financial Protection Bureau
Washington, DC
06.2018 - 12.2019
- Imaged over 5,000 user new Windows 10 laptops.
- Closed over 45 tickets a day through Remedyforce CMDB.
- Imaged over 5,000 new Windows 10 laptops.
- Escalated and logged product delivery, unloading, stocking, and quality checks; verified and approved invoices.
- Resolved over 45 tickets daily through Remedy Force CMDB, ensuring timely support for users.
- Built and repaired computers, installed hardware, swapped components, and configured iPhones.
- Escalated and created logs for product delivery, unloading, stocking and checking quality of merchandise. Verified, reviewed, and approved invoices.
- Developed networking skills by installing cables and resolving technical issues remotely.
- Dedicated 40 hours each week to ensure project completion.
IT Asset Management Specialist/Help Desk Technician
U.S. Patent and Trademark Office
Alexandria, VA
10.2015 - 04.2018
- Logged product delivery, unloading, stocking, and quality checks; verified, reviewed, and approved invoices.
- Tracked incoming equipment and created records for inventory.
- Ensured proper use of Dolphin (Portable Computer) for scanning equipment with barcodes for inventory purposes.
- Tracked incoming equipment and created records for inventory.
- Facilitated equipment movement with a pallet jack to ensure efficient operations.
- Facilitated equipment transfers with a Plate Jack for efficient handling.
- Scanned CD numbers on computers, laptops, and printers using iPhone Sled Scanner for efficient inventory tracking.
- Maintained consistent work hours of 40 per week to support operations.
IT ASSET INVENTORY SPECIALIST/ AMT
DMI Inc.
Washington, DC
12.2014 - 06.2015
- Inventoried over 50 Bureau Computers, Printers, Digital Senders, and Thin Clients.
- Validated Warranty reports of over 1,800 Computers and printers in the State Department.
- Assisted the Asset team by resolving approximately 25 tickets daily on Remedy.
- Conducted inventory of over 50 Bureau computers, printers, digital senders, and thin clients.
- Validated warranty reports for over 1,800 computers and printers for the State Department.
- Complied with the department's safety policies and practices.
- Committed 40 hours each week to ensure efficient workflow within the department.
Education
Hope Project Program -
Hope Project
Washington, DC 09.2016 - 01.2018
IT Training (Year up Program) -
Northern Virginia Community College
Arlington, VAHigh school Diploma -
North Hagerstown High School
Hagerstown, MD 08.2004 - 06.2008
Skills
- Inventory Management
- Microsoft Office Suite
- Data Analysis
- Project Management
- Cross Functional Leadership
- Microsoft Office Suite
- Problem Solving
- Detail orientation
- Self-starter
- Customer Service
- Procurement Processes
Certification
Certified PC Specialist, Microsoft Office Specialist, Microsoft Outlook Certified Specialist
Timeline
Property Logistics Support Tech
Global Science Technology/ NOAA
07.2021 - Current
Printer Technician
Exela Technologies
12.2019 - 04.2021
Help Desk Technician/Refresh Migration
Consumer Financial Protection Bureau
06.2018 - 12.2019
Hope Project Program -
Hope Project
09.2016 - 01.2018
IT Asset Management Specialist/Help Desk Technician
U.S. Patent and Trademark Office
10.2015 - 04.2018
IT ASSET INVENTORY SPECIALIST/ AMT
DMI Inc.
12.2014 - 06.2015
High school Diploma -
North Hagerstown High School
08.2004 - 06.2008
IT Training (Year up Program) -
Northern Virginia Community College