Summary
Overview
Work History
Education
Skills
Timeline
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Chantel Howk

Rosemount,MN

Summary

To secure a position with a well-established organization that holds strong values in team work, respect, and communication. I am looking for a position that helps me build a foundation of life skills and knowledge that will help me with any future endeavors.I am Dedicated to Customer Service providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Xcel Energy
Roseville, MN
01.2023 - 03.2024
  • Maintained a high level of professionalism while interacting with customers via phone or email.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Answered incoming customer inquiries regarding product and service information.
  • Provided assistance to customers in navigating website, placing orders, and resolving complaints.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Preschool Lead Teacher

The bridges preschool and childcare
Rosemount, Minnesota
10.2018 - 03.2020
  • Planned programs and prepared activities for preschoolers
  • Evaluated student achievement and growth using assessments
  • Developed and implemented daily lesson plans to meet student needs
  • Observed and redirected behavior using positive reinforcement techniques
  • Established and maintained student behavior standards by explaining and enforcing rules
  • Changed children's clothes and tended to injuries, illnesses, and toileting needs
  • Monitored, organized, and reordered classroom supplies for continual availability
  • Organized classroom spaces with multiple stations to engage the students in different ways while boosting learning
  • Educated young children about basic color recognition, foundational reading skills, and numbers to [Number]
  • Taught children how to be good students and citizens by setting ambitious expectations.

Lead teacher

Bridges Inc D Care
Rosemount, MN
06.2013
  • Formulated individualized teaching strategies to meet specific learning needs
  • Conducted specific activities with whole group, small group, and individual students on different academic levels
  • Was in charge of classroom exchanges and updating parents of progress and potential problems
  • Responded to any medical emergency in a calm and proper manner correlated with protocol.

Bar Waitress

Hooters
Bloomington, Minnesota
  • Supported bar operations, including restocking, rotating beer kegs, and sanitizing glassware
  • Memorized craft cocktail menu and assisted in preparation of drinks during high-volume shifts
  • Calculated drink charges, processed payments, and balanced cash tills at end of shift
  • Used POS system to enter customer orders and print final bill
  • Addressed and quickly resolved customer complaints to promote loyalty.

Teachers aid

Child's Planet
Mankato, MN
  • Organized daily activities (inclusive of educational songs, and physical fitness activities)
  • Developed positive relationships with individuals and promoted positive self-esteem and self-discipline
  • Instinctively sought out strengths and weaknesses of child's needs for optimal support
  • Delegated classrooms and individual programs
  • Managing safety protocols by licensing requirements.

Cashier

Kohl's Apple Valley
Apple Valley, MN
  • Customer service
  • Performed daily tasks (Directed phone calls to necessary departments)
  • Stocked inventory
  • Helped delegate responsibility between coworkers.

Education

High School Diploma -

Eastview High School

Skills

  • Proficient in communication (phone, email, notes, Microsoft, excel)
  • Extreme awareness of surroundings and potential threats to safety
  • Immense knowledge of activities and experiences appropriate for age groups and stages of development
  • Problem Resolution
  • Good Communication Skills
  • Customer Service
  • Complaint Handling

Timeline

Customer Service Specialist

Xcel Energy
01.2023 - 03.2024

Preschool Lead Teacher

The bridges preschool and childcare
10.2018 - 03.2020

Lead teacher

Bridges Inc D Care
06.2013

Bar Waitress

Hooters

Teachers aid

Child's Planet

Cashier

Kohl's Apple Valley

High School Diploma -

Eastview High School

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Chantel Howk