Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chantel Johnson

Ware,MA

Summary

Proactive DSW Worker 2, Customer Service Representative, and Dispatcher with extensive experience in client support and emergency services. Expertise in risk assessments, medication monitoring, and resolving customer complaints with empathy. Strong skills in problem-solving, critical thinking, and handling high-stress situations, bringing compassionate care and professionalism to every role.

Overview

12
12
years of professional experience

Work History

DSW Worker 2

Common Wealth Of MA
02.2019 - Current
  • Encouraged positive coping mechanisms amongst clients during challenging times by offering emotional support and guidance on problem-solving strategies.
  • Ensured client safety with thorough risk assessments and consistent monitoring of their environment.
  • Assisted clients per with bathing, dressing, grooming and eating.
  • Provided respite care services for family members needing temporary relief from caregiving responsibilities.
  • Dispensed necessary medication to improve client health condition.
  • Provided compassionate care during personal care routines, promoting dignity and respect for each client.

Customer Service Representative

Sitel
02.2018 - 02.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Dispater

Ace Wrecker
01.2013 - 02.2018
  • Maintained a thorough knowledge of local geography, road conditions, and traffic patterns to ensure accurate routing of assistance vehicles.
  • Managed high call volumes, ensuring timely support to distressed callers during peak hours and emergency situations.
  • Maintained punctuality, reliability, and professionalism in all interactions with customers, coworkers, and service providers.
  • Promoted a safe working environment by adhering to all relevant guidelines, regulations, and reporting incidents promptly when necessary.
  • Improved dispatcher performance by providing ongoing training on company policies, procedures, and best practices in emergency roadside services.
  • Handled escalated calls with empathy and professionalism, resolving complex issues while maintaining a positive rapport with customers.

Education

High School Diploma -

Pathfinder Reginal Highschool
Palmer, MA
06.2008

Skills

  • Multicultural Sensitivity
  • Activities of daily living assistance
  • Daily living activities
  • Medication monitoring
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Dispatch Software Familiarity
  • Emergency Procedures
  • Road Safety Awareness
  • Customer Service

Timeline

DSW Worker 2

Common Wealth Of MA
02.2019 - Current

Customer Service Representative

Sitel
02.2018 - 02.2019

Dispater

Ace Wrecker
01.2013 - 02.2018

High School Diploma -

Pathfinder Reginal Highschool
Chantel Johnson