Chantel Pauly Mangrum
Mansfield,OH
Summary
Results-oriented Healthcare professional with experience in accelerated growth, management of timeline and tasks, and financial restructuring. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals.
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. C Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
12
12
years of professional experience
Work History
Logistics Manager
Hedstrom Fitness
03.2023 - Current
- Supervising and motivating warehouse staff, providing guidance and support.
- Developing and executing plans for transportation and distribution of goods to accomplish daily delivery requirements.
- Coordinating inbound and outbound shipments, optimizing routes and managing transportation costs.
- Identifying and resolving logistical issues, troubleshooting problems and implementing solutions.
- Providing proper compliance regulations documents for domestically and internationally.
- Assisted in reducing Shipping errors by 70%.
Operations Manager
CVS Health
03.2020 - 04.2022
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
- Built strong relationships with suppliers and key customers to secure competitive products and prices.
- Developed store budgets and performed audits to meet long-term goals.
- Overall store management, supervision, and policy implementation. Sales and inventory management.
- Assisted in Store remodel, from meeting with contractors in planning through the completed project into Health Hub.
- Collaborated with Vendors to setup displays and promote their products.
- Brainstorming design concepts with Manager to help sales in front store.
- Choose proper fonts, photos and colors to use on certain layouts of posters to use.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Resident Care Specialist
Omnicare
08.2018 - 03.2020
- Educated patients and families regarding changes of medication and insurance policies.
- Established special connections with patients through empathy and relationship-building techniques.
- Gathered information from hundreds of nurses and physicians about patient medication plans.
- Worked on projects using OASIS, Salesforce, Microsoft Office, WIX and Microsoft Teams.
- Time Management and organizational skills to properly prioritize tasks and deadlines.
- Multitasking assignments when working with different departments.
- Excellent listening abilities to show understanding.
Customer Service Representative
Coram
07.2013 - 08.2018
- Addressed Customers courteously using suitable methods and problem-solving skills.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Compiled with corporate and regulatory policies regarding information confidentiality and privacy.
- Assisted in logistics with Dietitians, warehouse and customers for delivery of orders.
- Worked with Physician Offices and hospitals to ensure proper insurance paperwork was filed.
- Responded to customer requests for products, services, and company information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Investigated and resolved accounting, service and delivery concerns.
Education
Bachelor of Science (BS) - Business Administration
Bluffton University
Bluffton, Ohio08.2009
Skills
- Inventory Management
- Planning and Implementation
- Writing Reports
- Records Organization and Management
- Data Management
- Understanding Motivation
- Strategic initiatives
- Work delegation
- Employee supervision
- Strategic sourcing
- Team management
Languages
English
Full Professional
Timeline
Logistics Manager
Hedstrom Fitness
03.2023 - Current
Operations Manager
CVS Health
03.2020 - 04.2022
Resident Care Specialist
Omnicare
08.2018 - 03.2020
Customer Service Representative
Coram
07.2013 - 08.2018
Bachelor of Science (BS) - Business Administration
Bluffton University