Chantel Medina
Mastic Beach,NY
Summary
Experienced and dedicated receptionist/medical assistant with a background in CNA work, offering 7 years of hands-on experience in efficiently answering phone calls, scheduling appointments, and directing patients. Proficient in taking patients' vitals and ensuring their comfort. Strong administrative skills, exceptional recordkeeping abilities, and effective time management capabilities. Committed to providing outstanding support to both staff and patients. Genuine care for others nurtured by caring for twin brothers with muscular dystrophy since childhood, solidifying passion for the healthcare field and desire to contribute to something greater. Making meaningful connections with those served is a true joy.
Overview
10
10
years of professional experience
Work History
Medical Assistant/Receptionist
MD Now Urgent Care
Fort Lauderdale, FL
11.2023 - 11.2024
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Enhanced office productivity by handling high volume of callers per day.
Receptionist
North Suffolk Neurology
Port Jefferson, NY
03.2020 - 08.2023
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
Patient Care Coordinator
Comfort Keepers Home Care
El Paso, TX
03.2018 - 02.2020
- Entered data into multiple computer systems accurately and quickly.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
CNA
Comfort Keepers Home Care
El Paso, TX
01.2017 - 03.2018
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
CNA
Barbra’s Home
Moriches , NY
08.2014 - 01.2017
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Improved patient outlook and daily living through compassionate care.
Education
Certified Nurses Assistant - Health Aide
NorthShore Career Training Institute
Ronkonkoma, NY12.2010
High School Diploma -
William Floyd High School
Mastic Beach, NY06.2009
Skills
- Data Storage Management
- Appointment Management
- Clerical Support
- Detail-Oriented Data Input
- Systematic Approach
- Office Administration
- Multi-Line Phone Management
- Internal communications
- Event coordination
- Marketing
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
MD Now Urgent Care
11.2023 - 11.2024
Receptionist
North Suffolk Neurology
03.2020 - 08.2023
Patient Care Coordinator
Comfort Keepers Home Care
03.2018 - 02.2020
CNA
Comfort Keepers Home Care
01.2017 - 03.2018
CNA
Barbra’s Home
08.2014 - 01.2017
Certified Nurses Assistant - Health Aide
NorthShore Career Training Institute
High School Diploma -
William Floyd High School