Chantel Popler Rattray
Kissimmee,US
Summary
Dental assistant and inbound support representative with strong experience in prescription benefits, insurance verification, and steady call handling. Brings training leadership, workflow improvement, and careful recordkeeping to support patient care, team coordination, and efficient service delivery.
Overview
21
21
years of professional experience
Work History
Inbound Customer Service Representative
Cvs Health
Orlando, Florida
09.2025 - 10.2026
- Assisted CVS Health members with prescription benefit and account inquiries, ensuring clarity and satisfaction.
- Clarified CVS Health pharmacy services coverage and refill process, enhancing member understanding and engagement.
- Maintained accurate customer records by updating insurance and pharmacy details, supporting efficient service delivery.
- Protected customer data and followed HIPAA and CVS Health privacy rules.
Dental Assistant, Pediatric Dentistry (Lead Assistant)
Dental Care Alliance
04.2023 - 07.2024
- Led training sessions to improve staff skills and operational processes.
- Implemented systems to streamline pediatric dentistry processes.
- Guided dental assistants to enhance teamwork and support collaboration.
Dental Assistant, Pediatric Dentistry
Pediatric Dentistry Horizon West
07.2022 - 04.2023
- Provided support during IV sedation procedures to enhance patient comfort and safety
- Provided compassionate patient care, fostering trust
- Managed sterilization protocols, maintaining hygiene standards
- Operated digital X-ray equipment to assist in accurate diagnostics
- Conducted insurance verification to ensure accurate billing processes
Dental Assistant, Pediatric Dentistry
Grosman Pediatric Dentistry
10.2015 - 06.2020
- Scheduled appointments to optimize clinic workflow
- Provided administrative support to ensure seamless operations
- Assisted in sedation to improve patient comfort during procedures
- Conducted X-rays, aiding accurate diagnoses
- Maintained emergency cart readiness
Dental Assistant, General and Pediatric Dentistry
Nova Southeastern University
01.2014 - 07.2015
- Managed digital X-rays to ensure precise diagnostics
- Performed coronal polishing, improving oral health
- Maintained sterile environments, adhering to health standards
- Assisted in restorative procedures to increase patient comfort
- Coordinated with dentists to expedite treatment turnaround times
Dental Assistant, General Dentistry
Dr. Robert Busta, DDS
04.2012 - 12.2013
- Conducted digital X-rays to support accurate diagnostics
- Educated patients on post-op care to facilitate effective recovery
- Facilitated patient check-in at front desk to improve overall clinic efficiency to streamline patient flow and enhance satisfaction
Dental Assistant, (Externship) General Dentistry
Dr. Randall Califf, DDS
02.2012 - 03.2012
- Maintained patient charts to ensure accurate treatment planning
- Reviewed post-op instructions to support effective recovery
- Sterilized equipment to maintain high standards of cleanliness
Technical Support Representative
Teleperformance
11.2009 - 07.2011
- Delivered support, resolving 90% of issues first call
- Diagnosed tech problems, enhancing user experience
- Collaborated to streamline processes, increasing operational efficiency
Front Desk Clerk
City of Fort Lauderdale
01.2006 - 11.2009
- Managed front desk operations to ensure seamless guest experiences.
- Provided exceptional support, fostering a welcoming atmosphere.
- Streamlined processes for improved front desk workflow.
- Executed accurate data entry to support efficient record-keeping.
- Designed promotional campaigns, boosting community engagement.
Education
Dental Assistant Certification -
Concorde Career College
01-2012
High School Diploma -
Piper High School
01-2002
Skills
- Prescription benefits
- Call handling
- Account documentation
- HIPAA compliance
- CRM systems
- Customer service
Timeline
Inbound Customer Service Representative
Cvs Health
09.2025 - 10.2026
Dental Assistant, Pediatric Dentistry (Lead Assistant)
Dental Care Alliance
04.2023 - 07.2024
Dental Assistant, Pediatric Dentistry
Pediatric Dentistry Horizon West
07.2022 - 04.2023
Dental Assistant, Pediatric Dentistry
Grosman Pediatric Dentistry
10.2015 - 06.2020
Dental Assistant, General and Pediatric Dentistry
Nova Southeastern University
01.2014 - 07.2015
Dental Assistant, General Dentistry
Dr. Robert Busta, DDS
04.2012 - 12.2013
Dental Assistant, (Externship) General Dentistry
Dr. Randall Califf, DDS
02.2012 - 03.2012
Technical Support Representative
Teleperformance
11.2009 - 07.2011
Front Desk Clerk
City of Fort Lauderdale
01.2006 - 11.2009
Dental Assistant Certification -
Concorde Career College
High School Diploma -
Piper High School