KLEBER MERA
Kissimmee,FL
Summary
Customer-focused retail professional with over 5 years of experience in high-volume, fast-paced environments. Skilled in delivering exceptional customer service, handling transactions, maintaining merchandise standards, and supporting daily store operations. Currently training as a Pharmacy Technician while assisting customers in both retail and pharmacy settings. Known for strong communication, attention to detail, and the ability to adapt quickly in dynamic environments.
Overview
8
8
years of professional experience
Work History
Pharmacy Technician Trainee / Customer Service Associate
Walgreens
Orlando, FL, USA
01.2026 - Current
- Assist pharmacists and pharmacy staff with daily pharmacy operations while completing training for Pharmacy Technician certification.
- Provide customer service by answering questions, directing patients, and supporting prescription pick-up and drop-off processes.
- Accurately handle POS transactions including prescriptions, retail purchases, and customer service requests.
- Maintain patient confidentiality and follow pharmacy regulations and company policies.
- Support inventory management by stocking pharmacy supplies and organizing medications.
Sales Associate
Nike
Kissimmee, FL, USA
01.2020 - Current
- Provided friendly, fast, and accurate processing of returns, exchanges, online pickups, and service requests.
- Performed cashier duties including cash handling and POS transactions.
- Built strong customer relationships while delivering premium customer service.
- Assisted team with daily retail operations to ensure smooth store performance.
Sales Associate
Coach
Orlando, FL, USA
01.2018 - 01.2020
- Delivered high-end customer service and built lasting client relationships.
- Handled sales transactions accurately and efficiently.
- Managed merchandise displays and maintained store presentation standards.
Sales Associate
NBA Experience Store
Orlando, FL, USA
01.2018 - 01.2020
- Ensured guest satisfaction through courteous, prompt service.
- Operated cash registers and processed transactions.
- Managed stock and maintained product organization.
Education
High School Diploma -
Haines City, FL01-2015
Skills
- Customer Service Excellence
- Pharmacy Support & Prescription Workflow
- Cash Handling & POS Systems
- Inventory & Merchandising
- Communication & Phone Etiquette
- Team Collaboration
- Product Knowledge & Sales
- Adaptability in Fast-Paced Environments
Professional Overview
Customer-focused retail professional with over 5 years of experience in high-volume, fast-paced environments. Skilled in delivering exceptional customer service, handling transactions, maintaining merchandise standards, and supporting daily store operations. Currently training as a Pharmacy Technician while assisting customers in both retail and pharmacy settings. Known for strong communication, attention to detail, and the ability to adapt quickly in dynamic environments.
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician Trainee / Customer Service Associate
Walgreens
01.2026 - Current
Sales Associate
Nike
01.2020 - Current
Sales Associate
Coach
01.2018 - 01.2020
Sales Associate
NBA Experience Store
01.2018 - 01.2020