Manori Perera
Charlotte,USA
Summary
Dynamic professional with extensive healthcare expertise and customer service excellence, honed at Harris Teeter Pharmacy. Proven ability to collaborate effectively with teams and manage inventory efficiently. Recognized for resolving customer complaints and enhancing patient satisfaction through strong communication skills and a commitment to quality service.
Overview
28
28
years of professional experience
Work History
Cashier & Customer Service, pharmacy technician
Harris Teeter Pharmacy
Charlotte, NC
01.2022 - 01.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and pharmacy services.
- Maintained accurate cash drawer through regular balancing and reconciliation.
- Collaborated with pharmacy staff to ensure timely service delivery.
- Managed inventory by restocking shelves and organizing merchandise displays.
- Handled customer complaints professionally, ensuring satisfaction and resolution.
- Ensured compliance with health regulations during transaction processes.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Retired Medical Doctor
National Hospital Of Sri Lanka
Sri Lanka
01.1998 - 12.2022
- Worked as a medical Doctor in Sri Lanka in various Hospitals and stations.
- (Out-patients department, Orthopedics, Otorhinolaryngology, Public Health, etc.)
- Collaborated with healthcare teams to develop comprehensive treatment plans.
- Conducted routine examinations and provided preventive care recommendations.
- Managed patient records using electronic health record systems efficiently.
- Educated patients and families about health management and disease prevention.
Research work
University Of Colombo, Sri Lanka
Colombo
01.2013 - 12.2013
- Research work related to subfertility during the Postgraduate Diploma in Reproductive Health.
Orientation of management of community health, public health, maternal and child health
Government of Sri Lanka
Colombo, Sri Lanka
01.2011 - 03.2012
- Successfully completed course on management of community health and maternal-child health.
Gained expertise in public health strategies for community engagement.
Developed skills in program implementation for maternal and child health initiatives.
Studied best practices in community health management to enhance service delivery.
Education
Pharmacy Technician Certification -
North Carolina
North Carolina01.2024
Postgraduate diploma - reproductive health
University of Colombo
Colombo, Sri Lanka01.2013
Bachelor of Science - Bachelor of Medicine And Bachelor of Surgery
University of Kelaniya
Colombo, Sri Lanka01.1997
Skills
- Customer service excellence
- Effective communication
- Team collaboration
- Strong work ethic
- Healthcare expertise
- Communication and teamwork
- Retail and inventory management
References
Available upon request
Preferred Name
MANORI PERERA
Professional Organizations
- PTCB, Pharmacy Technician Certification Board
- Sri Lanka Medical Council, Member as a medical practitioner
Timeline
Cashier & Customer Service, pharmacy technician
Harris Teeter Pharmacy
01.2022 - 01.2026
Research work
University Of Colombo, Sri Lanka
01.2013 - 12.2013
Orientation of management of community health, public health, maternal and child health
Government of Sri Lanka
01.2011 - 03.2012
Retired Medical Doctor
National Hospital Of Sri Lanka
01.1998 - 12.2022
Pharmacy Technician Certification -
North Carolina
Postgraduate diploma - reproductive health
University of Colombo
Bachelor of Science - Bachelor of Medicine And Bachelor of Surgery
University of Kelaniya