Chantel Porter
Bluffton,SC
Summary
Compassionate caregiver skilled in patient and elderly care. Proven ability to implement personalized care plans and enhance resident independence, ensuring a safe and supportive environment.
Respectful and responsible caregiver specializing in elderly care. Demonstrated success in monitoring health conditions and implementing effective care strategies, ensuring comfort and dignity for residents.
Dependable support professional with extensive experience in patient care and problem-solving. Known for strong time management skills and ability to foster positive relationships with residents, contributing to improved patient satisfaction and well-being.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caregiver
Brookdale Assisted Living
Charleston, SC
01.2024 - Current
- Assisted residents with daily living activities, promoting independence and dignity.
- Implemented personalized care plans to address individual needs of residents.
- Monitored health conditions and reported changes to nursing staff promptly.
- Maintained a safe and clean environment, adhering to safety regulations and protocols.
Call Center Representative
Dial America
Charleston, SC
02.2024 - 01.2025
- Collaborated with team members to achieve monthly performance targets and improve service quality.
- Analyzed customer feedback to identify trends and recommend enhancements to service delivery.
- Mentored junior staff, fostering a supportive environment for skill development and teamwork.
- Led initiatives aimed at increasing operational efficiency within the call center environment.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Patient Care Technician
Roper Hospital
Charleston, SC
08.2023 - 12.2023
- Educated patients on care plans and procedures, fostering understanding and compliance.
- Collaborated with interdisciplinary teams to coordinate comprehensive patient care strategies.
- Trained new staff on protocols and best practices for optimal patient interaction and support.
- Enhanced patient satisfaction through effective communication and timely response to needs.
Call Center Representative
Telus International
Charleston, SC
12.2022 - 12.2023
- Resolved customer inquiries efficiently through active listening and problem-solving techniques.
- Assisted in training new representatives on company policies and call handling procedures.
- Maintained accurate records of customer interactions using CRM software.
- Implemented process improvements to enhance call resolution times and customer satisfaction.
Patient Care Technician
MUSC
Charleston, SC
03.2021 - 08.2023
- Assisted in patient care activities, ensuring comfort and safety during treatments.
- Monitored vital signs, documenting changes to inform medical staff of patient conditions.
- Maintained cleanliness and organization of patient areas to promote a safe environment.
- Supported nursing staff with routine tasks, enhancing workflow efficiency in high-volume settings.
Pharmacy Technician
Walgreeens
Bluffton, SC
10.2021 - 06.2022
- Dispensed medications accurately while ensuring adherence to safety protocols.
- Managed inventory levels, optimizing stock replenishment and reducing waste.
- Assisted pharmacists in preparing and labeling prescriptions efficiently.
- Collaborated with healthcare professionals to address patient medication needs.
Resident Assistant
Benton House And Beacon Pointe
Bluffton, SC
08.2020 - 09.2021
- Facilitated resident engagement through organized activities and events.
- Collaborated with staff to develop resources for resident support and well-being.
- Implemented conflict resolution strategies, enhancing community relationships among residents.
- Mentored new resident assistants, providing training on policies and best practices.
Resident Assistant
The Palmettos Assisted Living
Bluffton, SC
10.2020 - 04.2021
- Conducted regular assessments of resident needs to improve service delivery efficiency.
- Spearheaded initiatives promoting a safe and welcoming living environment for residents.
- Streamlined communication processes between residents and management for timely issue resolution.
- Analyzed feedback to refine programs aimed at increasing resident satisfaction and retention.
Home Health Aide
Right At Home Health Care
Bluffton, SC
07.2019 - 08.2020
- Delivered compassionate personal care to clients, enhancing daily living activities and overall well-being.
- Assisted clients with mobility and transfers, ensuring safety and comfort during daily routines.
- Monitored vital signs and reported changes in health status to healthcare professionals for timely interventions.
- Developed and maintained positive relationships with clients, fostering trust and open communication.
- Implemented individualized care plans based on client needs, improving service delivery and satisfaction rates.
- Coordinated with family members to address concerns and update them on client progress regularly.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Esclation Manger
Capital One Investing
Bluffton, SC
03.2018 - 03.2019
- Collaborated with stakeholders to align project goals with organizational objectives and client needs.
- Analyzed market trends to inform strategic decision-making and drive investment initiatives.
- Streamlined reporting systems, improving accuracy of financial data for executive review.
- Drove performance metrics analysis, enhancing team productivity through targeted training initiatives.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Mayriver High School
Bluffton, SC06-2019
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Housekeeping
- Emotional support
- Strong ethics
Certification
- CNA - Certified Nurse Assistant
- CHHA - Certified Home Health Aide
- First Aid/CPR Certified
Timeline
Call Center Representative
Dial America
02.2024 - 01.2025
Caregiver
Brookdale Assisted Living
01.2024 - Current
Patient Care Technician
Roper Hospital
08.2023 - 12.2023
Call Center Representative
Telus International
12.2022 - 12.2023
Pharmacy Technician
Walgreeens
10.2021 - 06.2022
Patient Care Technician
MUSC
03.2021 - 08.2023
Resident Assistant
The Palmettos Assisted Living
10.2020 - 04.2021
Resident Assistant
Benton House And Beacon Pointe
08.2020 - 09.2021
Home Health Aide
Right At Home Health Care
07.2019 - 08.2020
Esclation Manger
Capital One Investing
03.2018 - 03.2019
High School Diploma -
Mayriver High School
CNA
provide care to patients and assist with daily living and make sure they eat and also had to administer medication.