Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chantel Robinson

Rising Star

Summary

To obtain a position in the field of nursing and provide value to my employer and excellence to the patients in my care.

Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Digital Shopper

Walmart
02.2025 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.

Mail Handler

USPS
11.2024 - 02.2025
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained a clean and organized workspace to facilitate efficient mail handling processes.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Balanced workload effectively during peak seasons to ensure consistent service levels despite increased volume demands.
  • Maintained high level of confidentiality with mail items in line with regulations.

CNA

Shiftkey
01.2024 - 11.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Patient Account Specialist

McKesson / REMX
11.2022 - 12.2023
  • Proof reading and auditing records
  • Electronically filing patients medical records
  • Proficient in HIPAA & patient privacy under the AHH policy.
  • Prepare source data for computer entry by compiling and sorting information.
  • Work with multiple systems, up to 3 monitors, and multitasking in a fast paced environment
  • Responsible for resolving customer issues & determining eligibility for Prescription Services.
  • Enters Customer RX orders received via phone, fax, and email.
  • Accept inbound calls and handle customer requests with professional phone etiquette
  • Responsible for the registration of patients, verification of insurance & entering of demographic data into the Salesforce system.

Patient Specialist

Affinity Sleep Care
12.2018 - 11.2022
  • Validate and verify medical insurance plans of patients.
  • File documents regarding patient records.
  • Responsible for the registration of patients, scheduling of patient appointments, verification of insurance & entering of demographic data.
  • Responsible for inbound/outbound calls regarding past due accounts. Setup payment arrangements to bring account current.
  • Answer phone calls and redirect them to the correct party.
  • Update patient accounts with registration, insurance, demographic, scheduling, and billing data.
  • Record the patient’s data and collect patient payment, Follow FDCPA laws & guidelines & resolving open accounts receivable.
  • Use Microsoft Office Suite (Word/Excel/Outlook/PowerPoint), medical software, and type 40+WPM.
  • Maintain knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards.
  • Actively participate in creating and implementing improvements to achieve clinical, satisfaction and/ or efficiency outcomes.
  • Perform other tasks as assigned.

Employee Benefit Enrollment Specialist

Chime Solution
09.2019 - 04.2020
  • Handled 40 to 60 Inbound and outbound calls in a fast paced environment.
  • Contact providers to resolve healthcare insurance and benefits claim and billing issues.
  • Presenting the benefits of various companies’ plans and assisting members in determining the best plans for them based on need and affordability.
  • Administered employee benefits and Retirement programs.
  • Providing information about the benefit program including, medical, vision, dental, life insurance, short term disability, and health reimbursement arrangements to employees.
  • Successfully executed quality customer service through fast responsiveness, reliability, assurance, and professionalism.

Education

Nursing Assistant -

Arlington Career Institute
Grand Prairie, Texas
11.2023

Bachelors - Health Science

Texas Southern University
12.2018

High School - undefined

James Bowie High School
Arlington, Texas
06.2014

Skills

  • Patient care
  • Patient safety
  • Bathing/feeding patients
  • Positioning/transferring patients
  • Infection control
  • Dementia care
  • Vital signs
  • Knowledge of medical terminology
  • Time management
  • Compassion and empathy
  • Team collaboration

Certification

  • AHA/CPR Certification
  • First Aid Certification

Timeline

Digital Shopper

Walmart
02.2025 - Current

Mail Handler

USPS
11.2024 - 02.2025

CNA

Shiftkey
01.2024 - 11.2024

Patient Account Specialist

McKesson / REMX
11.2022 - 12.2023

Employee Benefit Enrollment Specialist

Chime Solution
09.2019 - 04.2020

Patient Specialist

Affinity Sleep Care
12.2018 - 11.2022

Bachelors - Health Science

Texas Southern University

High School - undefined

James Bowie High School

Nursing Assistant -

Arlington Career Institute

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