Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to any company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Hi, I’m
Chantel Sanzberro
Antioch,CA
Summary
Overview
17
years of professional experience
1
Certification
Work History
Magellan Health
Customer Service Associate
08.2022 - 10.2022
Job overview
- Assisted inbound callers with payment information and support by skillfully operating multiple administrative systems.
- Helped volume of 50 customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Identified crisis calls and arranged for emergency assistance to resolve important problems.
- Assisted customers by providing insurance coverage information and also provider lists pertaining to specific guidelines.
Valor Compounding Pharmacy
Compounding Pharmacy Technician
03.2022 - 07.2022
Job overview
- Calculated dosage, filled over 200 prescriptions and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
- Counted, measured and compounded medications following standard procedures.
- Stocked, labeled and inventoried medication to keep accurate records.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
PharMerica
Pharmacy Technician II
04.2019 - 05.2020
Job overview
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Set up and modified patient profiles in AS400 to include current information such as medications and insurance details.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Answered over 50 daily incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Entered and processed patients' prescriptions into internal system from over 200 Long Term Care Facilities.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
AAA
Front Desk Clerk
01.2015 - 02.2018
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Administrative tasks regarding delivering mail, ordering office supplies, Preparing documents as needed, faxing and emailing documents and all general office duties.
Safeway
Pharmacy Technician
01.2006 - 05.2010
Job overview
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Restocked automated medication dispensing equipment.
- Assisted pharmacist by filling over 300 prescriptions daily for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Processed prescriptions daily in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
Education
Diablo Valley CollegePleasant Hill, CA
Associate of Science from Allied Health
University Overview
- Continuing education in Allied Health
Bryman CollegeSan Francisco, CA
Pharmacy Technician Diploma from Pharmacy Technology
05.2005
University Overview
Skills
- POS/Billing
- Medicare and Medicaid process
- Team Leadership
- Interpreting orders
- Time management
- Clear communication
- Patience
- Administrative office
- Exceptional customer service
- Ability to remain flexible and calm in high pressure or continually changing situations
- Inventory management
- Pharmacy and customer records management
- Receiving Incoming Supplies
- Typing Medication Labels
- Patient confidentiality
- Order entry and filling prescriptions
Certification
- Pharmacy Technician License - TCH57398
- BLS Certification 225412150895
- Quality Safety Training-Bloodborne Pathogens in Healthcare Settings
Timeline
Customer Service Associate
Magellan Health
08.2022 - 10.2022
Compounding Pharmacy Technician
Valor Compounding Pharmacy
03.2022 - 07.2022
Pharmacy Technician II
PharMerica
04.2019 - 05.2020
Front Desk Clerk
AAA
01.2015 - 02.2018
Pharmacy Technician
Safeway
01.2006 - 05.2010
Diablo Valley College
Associate of Science from Allied Health
Bryman College
Pharmacy Technician Diploma from Pharmacy Technology
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