Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chantel Walters

Broken Arrow

Summary

.Personable Customer Service Representative with 7 years of experience creating positive customer experiences and delivering reliable support. Known for patience, empathy, and clear communication while managing high-volume inquiries. Skilled at resolving issues efficiently, building trust with customers, and supporting teams to consistently exceed service goals. Experienced in mentoring new team members and contributing to a collaborative, high-performing customer service environment.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Compu-Link
11.2024 - Current
  • Maintained professionalism under pressure, effectively managing high-stress situations and resolving conflicts.
  • Enhanced customer loyalty through empathetic resolution of complaints and issues.
  • Efficiently handled escalated calls to deliver satisfactory outcomes for both customers and company interests.
  • Focused on developing critical thinking skills through problem-solving exercises that required creative use of Excel functions.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.

Bartender

Margaritaville
11.2019 - Current
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for 100-200 patrons by following standard recipes and procedures.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.

Insurance Agent

Freedom Equity Group
12.2023 - 05.2024
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Analyzed customer needs and provided best options, upselling products and services.

  • Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
  • Provided exemplary level of service to customers to extend relationships for future business opportunities.

Teacher

United Community Action Program
09.2018 - 11.2019
  • Maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Participated in workshops, trainings and conferences to improve educational skills.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.

Education

High School Diploma -

Union High School Tulsa
Tulsa, OK
05-2015

Skills

  • Microsoft applications expertise
  • Effective teamwork skills
  • Analytical problem solving
  • Meticulous attention to detail
  • Digital skills proficiency
  • Regulatory adherence

Certification

  • Cyber Security Training - LMS
  • CPR Certified
  • Registered Behavior Technician (RBT) Certification

Timeline

Customer Service Representative

Compu-Link
11.2024 - Current

Insurance Agent

Freedom Equity Group
12.2023 - 05.2024

Bartender

Margaritaville
11.2019 - Current

Teacher

United Community Action Program
09.2018 - 11.2019

High School Diploma -

Union High School Tulsa

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