Chantel Washburn
Midland,MI
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
16
16
years of professional experience
Work History
GENERAL MANAGER
BIG SANDY BEDDING SUPERSTORE MIDLAND
08.2019 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, inventory, social media and selecting new product line.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring staff with management qualities and expectations to implement the importance to the team and their value to the success of the company.
- Generating an increase in traffic flow by partnering with local organizations to create events to donate proceeds to their cause.
- Implemented first class customer service and effectively built customer and employee loyalty.
Charge Nurse
Midland Allergy Clinic
08.2015 - 08.2019
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Adopted and assisted with the creation of our own Electronic Medical Records process and procedures, and properly trained all staff.
- Conducted way to manage costs by reconfiguring formulas, shopping other companies for the best prices, and working with insurance companies to authorize certain procedures for our patients to receive the most cost effective care for their individual needs .
- Supervised and managed daily scheduling, tasking, and administration.
- Worked side by side with the provider and served as his Transcriber while transitioning to the EMR system.
Owner
Ultimate Satellite Solutions
09.2007 - 08.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
Education
Associates in Business Management And Marketing - Business Management
Mid Michigan Community College
Harrison, MIAssociate of Science - Nursing
Ross Medical Education Center
Flint, MI08.2015
Skills
- Budgeting and Cost Control
- Sales Team Development
- Problem Resolution
- Management Training
- Coaching and Mentoring
- Marketing
- Project Planning
Timeline
GENERAL MANAGER
BIG SANDY BEDDING SUPERSTORE MIDLAND
08.2019 - Current
Charge Nurse
Midland Allergy Clinic
08.2015 - 08.2019
Owner
Ultimate Satellite Solutions
09.2007 - 08.2015
Associates in Business Management And Marketing - Business Management
Mid Michigan Community College
Associate of Science - Nursing
Ross Medical Education Center
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