Chantel Wayne

• Followed all Medicare, Medicaid, HIPAA, and private insurance regulations and requirements.
• Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.
• Maintained high level of professionalism when speaking to doctors and insurance companies.

Handled different types of accounts including Roth IRAS
Individual IRA.
Verified and process specific documents to confirm beneficiary information.
Interact with immediate customer resolution team, managers, and senior business leaders.

Discuss medications, insurance and prior authorizations with patients.
Ensure to complete and update patient’s and claim documentation.
Demonstrate compassion while obtaining patient’s health information.