Chantel Williams
Indian Head,MD
Summary
Professional manager with significant expertise in overseeing complex projects and ensuring timely delivery. Skilled in strategic planning, budget management, and risk assessment. Strong focus on team collaboration, fostering results-driven environment, and adapting to changing needs. Known for reliability, leadership, and effective communication.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Project Manager/Senior Scrum Master
Raytheon
09.2021 - Current
- On the Department of Homeland Cybersecurity and Infrastructure Security Contract, acting release train engineer, hand-pick to coach multiple cross-functional development teams in using the program’s preferred Scale Agile framework, integrating Agile Manifesto and incorporating Agile fundamentals to build high performing teams
- Directs project-level activities that allow the customers and stakeholders to visualize delivery of value, this includes building project value roadmap, planning and drafting product release schedule, and designing risk and assessment board to conceptualize potential risk
- Assists project team in developing the lean agile product and value-oriented approach that allowed the project to focus on delivering quality and quantitative outcome by collecting and evaluating various metrics that is captured in the Atlassian suite
- Assist product owners in authoring features that deliver value to the stakeholders and customers
- Promotes continuous process improvement by facilitating inspect and adapt workshops that renders a constant increase of value to the customer and a synergy amongst the product teams
- Constantly engaging stakeholders and customers to ensure the project delivers value that meets their satisfactions, by gathering and defining customer requirements
- As a scrum master, motivates product development teams to collaborate on team tasks, write supporting stories and tasks in Jira and set achievable goals
- Facilitates various product flow activities to ensure continuous development and continuous integration is constant, activities include backlog grooming, iteration (sprint) review, retrospectives, inspect and adapt workshops, team syncs (daily scrums), and system demonstration of developed work
- Constantly monitor project milestones via project management tools and reporting to stakeholders via metrics, charts, and PowerPoint slides
- Guides the project development team in assessing and measuring team’s performance and providing recommendations on corrective action to improve and maintain quality, predictability, flow, and velocity to stay on scope and schedule
- Aides’ development team in preparing for Program wide Program Interval planning sessions; which includes planning scopes, coordinating with other divisions to ensure scope and mission can be accomplished, and defining the planned work
- Department of Homeland Cybersecurity and Infrastructure Security Contract
Property Manager
Qujamaa Property Management
05.2015 - Current
- Manage a portfolio of two residential properties
- Track work orders with upkeep to achieve 20% reduction in maintenance response time and improved tenant satisfaction
- Coordinate property maintenance and inspections using Property Management software
- Maintain vendor relationships by negotiating contracts and ensuring cost-effective property services for homeowners
Project Manager/Product Owner
Vectrus Systems
06.2018 - 09.2021
- On the Department of Homeland Cybersecurity and Infrastructure Security Contract, spearhead a major transition of a legacy IT system to the Amazon Web Service (AWS) to take advantage of robust capabilities with no impact to operations
- Interface with customers to gather requirements, define scopes, and allocate resources
- Design team’s confluence, MS team and SharePoint pages as a means for the team and customer to collaborate, share information and be in alliance with the business solution
- Manages and tracks the team’s work items such as code issues, customer access request, code development, functional and security testing, and any anomalies found during the system lifecycle in Jira, Jira Align, and ServiceNow
- Brief management staff and stakeholders on the progress of committed value via Jira Align, ensuring stakeholders are abreast of the delivery of critical functionality
- Enforces alignment of project strategy with business objectives and made modifications to promote efficient project completion, by linking all project initiative and Epic to the correct functionality
- Identified innovative and automated approaches to routine tasks, making suggestions that were widely received
- Investigated and corrected or escalated project problems
- Analyze projects to determine resource requirements and procure necessary equipment and software
- Develop and maintain courteous and effective working relationships
- Review requirements, specifications, and technical design documents to provide timely and meaningful feedback
- Collaborated with cross-functional teams and projects to streamline communication, leading to a 20% decrease in project errors
Senior Software Test Engineer
The HHB Systems
05.2015 - 03.2018
- On the Department of Homeland Cybersecurity and Infrastructure Security Contract, managed a test team of five individuals in various testing processes
- Uses the personification model to identify types of users, systems, and environments to guide in understanding the customers’ acceptance criteria, closing the gap of lead-time from development to delivery
- Write various near real life test cases to effectively test the system’s performance and application functionality, maintaining system quality, security, and operation
- Use various service management tools (DOORs, Atlassian suite, ServiceNow, and SharePoint) to track test artifacts to include bugs fixes, test cases, and incidence
- Track incidence requests using both ServiceNow and Atlassian suite and worked closely with developers to resolve any defects found during testing
- Works closely with customer test, developers, and security teams to resolve software defects, functionality anomalies’, system performance and security issues
- Manage a team of four testers, to test various levels of test scenarios using both automatic and manual test procedures
Administrative Support
Exxon Mobile Headquarters
09.2014 - 05.2015
- Records coordinator for the research and engineering division, controlling and managing the division’s three archival libraries
- Assisted users with utilizing companies’ electronic databases
- Aided the company’s major relocation to Texas by directing the research and engineering division’s major efforts to scan the entire archival hardcopy library
- Analyzed, retrieved, disseminated, and tracked each record request for oil refinery developments
Senior Software Tester
BAE Systems Inc.
07.2012 - 11.2013
- Integrated and tested various software applications that support National Imagery and Mapping Agency to solutions contract
- Established functional and technical standards test procedures, aided troubleshooting of user interface, and ensured the resolutions were delivered
- Reviewed and evaluated requirements for testability, develops and directs preparation and execution of comprehensive test plans, procedures, and schedules for complete systems and/or subsystems using the Rational ClearQuest software
- Performed analysis of test results, to include off-line automated data reduction, and prepare comprehensive subsystem and/or system level evaluation reports which verify and validate system performance
- Write discrepancy reports and performs integration regression testing to verify/validate incorporated fixes to software, components, subsystems, and systems
- Reduce testing redundancy by 80%, by managing all test procedures into ClearQuest to ensure tester had the most accurate test procedures
- Coordinated site subsystem and/or system testing activities with programs and other organizations
Senior Software Trainer
BAE Systems Inc.
08.2003 - 07.2012
- Designed and hosted numerous Integrated Exploitation Capability (IEC) webinar sessions for Department of Defense (DoD) and intelligence community analyst, system engineers, decision-makers, and Directors
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem-solving resolution
- Collaborated with software vendors to obtain replacement components to resolve customer’s system problems
- Explained technical information in clear terms to non-technical individuals to promote better understanding of the application
- Created support documentation that empowered and enabled the user community to increase skills, leverage system features and find resolutions to questions without intervention from support team
- Utilized the Instructional Systems Design (ISD) model to develop new curriculum, revised training materials and delivered platform instructions on exploitation workflows to customers in the DOD and intelligence community (IC)
- Produced training videos utilizing CAMTASIA software
- Delivered online live training via Internet Central connection
- Devised training needs, assessment, and implementation plan and briefed it to managers, customers, and other key personnel
- Provided on-site and off-site customers’ technical support to both DOD and IC customer
- Provided subject matter expertise of imagery analysis and user workflow to the customer’s site engineers and software testers to improve system performance, and testing procedures for both DOD and IC customers
- Performed numerous sites’ system acceptance tests on software applications for various agencies to ensure 90% success rate of acceptability
- Skilled in, instructed and tested the following applications; RemoteView, VITec, Image Product Query (IPQ), ArcGIS and ArcView, CGS, Imagine, GeoExpress, and SOCET GXP
- Demonstrated strong communications and organizational skills, by effectively planning, scheduling, coordinating and liaison with over 100 + different DOD and IC locations
All Source Intelligence Analyst - Geospatial Intelligence Imagery Analyst
US Navy
06.1997 - 08.2003
- Supervised multi-disciplines personnel in analyzing, exploiting and disseminating first phased imagery reports to support crisis situations which helped reduce casualties to front line troops
- Researched, and analyzed all source intelligence and briefed United States Eight Army Commander on potential threats to Republic of Korea
- Trained and mentored twenty-five junior geospatial imagery analysts in 2000-2001
- Used statistical analysis software and image analysis software to include RemoteView, SOCETGXP, Arc, IEC, and various other products to analyze images
- Authored 1000+ imagery derived reports to support various United States European Command Joint missions
Office Manager Administrative & Personnel Security
US Navy
09.1993 - 06.1997
- Supervised six military personnel in the day-to-day office operations to include conducting command wide evaluation reviews, onboarding new personnel, reviewing and updating command’s policy and procedures, providing daily customer service, and screening personnel for security clearance
- Composed internal memos and external correspondence in a briefing book for senior management to review and approve
- Distributed all approved internal and external correspondence to the command to ensure the command was abreast on all policy and procedures for naval protocols, physical and personnel security and events
- Coordinated, organized and tracked all meetings and appointments for the Commanding Officer of Naval Command Portsmouth Shipyard
- Recorded meeting minutes, briefed minutes and ensured minutes were distributed to all departments
- Ensured the conference room was arranged for the appropriate proceedings to include regular meetings, legal proceedings, or working groups conferences
- Act as an advisor to the Command Executive Office on all legal matters relating to Non-Judicial punishment
- Provided time sensitive investigation reports in accordance with the Uniform Code of Military Justices regulations to the Commanding Officer of Naval Command Portsmouth Shipyard
- Generated a collaboration board for office personnel and commanding officer to ensure transparency
- Maintained command’s security clearance log to ensure command sensitive information was protected
- Briefed an debriefed naval and civilian cleared personnel
- Assisted physical security manager in conducting facility security inspections
- Reviewed, processed, and submitted personnel background investigation packages for various security clearances
- Created a commands log to track and maintain all background investigation records and clearance of submitted, granted, and denied by DoN CAF
- Performed periodical checks into the Central Adjudication System to obtain status of submitted security clearance
- Performed inquiries into DoN CAF and DISCO of visiting personnel to verify security clearance level for facility level
- Maintained an excel spreadsheet that logged all visiting personnel security clearances in accordance with SECNAV 5510
Education
Bachelor of Arts - Counterintelligence
American Military University
03.2021
Associate of Applied Science - Intelligence Operation Studies
Cochise College
Douglas, AZ03.2010
Skills
- Agile Methodologies
- User Story Development
- Stakeholder Requirements Coordination
- Lifecycle Management Expertise
- Project Coordination Tools
- Stakeholder Relationship Management
- Effective Conflict Resolution
Accomplishments
- Improved customer satisfaction ratings by 80% by improving development process.
- Documented and resolved which led to [Results].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Resolved product issue through consumer testing.
- Supervised team of 20 staff members.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 7 in the transition of Vulnerability Management tools.
- Achieved [Result] through effectively helping with [Task].
Certification
- Release Train Engineer SAFe Certificate, 12/01/20, Dulles, VA
- Advance Scrum Master Certificate, 06/01/17, Dulles, VA
- Product Owner: SAFe Certificate, 08/01/19, Dulles, VA
- Project Manager: Business Management, 06/01/13, University Of Maryland - Baltimore County - Baltimore, MD
- Amazon Web Services Practitioner, 12/01/23, Dulles, VA
- Information Technology Infrastructure Library Foundation 3&4, 03/01/07 - 06/01/07, BAE System Internal Training - Reston, VA
Clearance
Top Secret/SCI, DHS EOD
Veteran Status
Veteran of United State Navy/ 30% Disability
Certification Schedule
04/17/25
Additional Information
Microsoft Office Suite, Project Management tools (Jira, Jira Align, Confluence, DOORs, MS project), ServiceNow, Sailpoint, all Browsers, Microsoft teams, Zoom, STU for clearance submittal, Unix, Windows
Languages
English
Native or Bilingual
Timeline
Project Manager/Senior Scrum Master
Raytheon
09.2021 - Current
Project Manager/Product Owner
Vectrus Systems
06.2018 - 09.2021
Senior Software Test Engineer
The HHB Systems
05.2015 - 03.2018
Property Manager
Qujamaa Property Management
05.2015 - Current
Administrative Support
Exxon Mobile Headquarters
09.2014 - 05.2015
Senior Software Tester
BAE Systems Inc.
07.2012 - 11.2013
Senior Software Trainer
BAE Systems Inc.
08.2003 - 07.2012
All Source Intelligence Analyst - Geospatial Intelligence Imagery Analyst
US Navy
06.1997 - 08.2003
Office Manager Administrative & Personnel Security
US Navy
09.1993 - 06.1997
Associate of Applied Science - Intelligence Operation Studies
Cochise College
Bachelor of Arts - Counterintelligence
American Military University
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