Joseph Sunpetch Laochaloenvanich

Results-driven professional with extensive experience in managing end-to-end project operations to achieve organizational objectives. Demonstrated ability to oversee budgets, allocate resources effectively, and implement technology strategies that enhance project outcomes. Expertise in Agile methodologies, including Scrum and Kanban, with a focus on minimizing financial risks and improving project success rates. Proven track record in collaborating with cross-functional teams to translate technical requirements into actionable plans that align with business goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

• SAFe Agilist (Leading SAFe), Scaled Agile Inc, 01/01/23 - Current
• Project Management Professional (PMP), Project Management Institute (PMI), 01/01/15 - Current
• Certified Scrum Master (CSM), 01/01/17 - Current
• Microsoft Certified Technical Specialist (MCTS), Expired

• Brillio A Bain Company, NYC, NY, Senior Project Manager/Scrum Master, 01/01/22, Present, Orchestrate program management, scrum master, and senior project management roles across diverse client engagements and oversee end-to-end development and delivery lifecycle for high value clients., Supervise global team of Scrum Masters, developers, and QA engineers throughout entire software development life cycle., Collaborate with lines of business to address risks, optimize deliverables, and streamline change management processes., Liaise between client's line of business stakeholders and technical teams to facilitate well-defined path to Program health and success., Direct cross-functional internal and external teams in adoption and implementation of Agile practices for successful project deliveries., Enhanced client satisfaction and project success by delivering risk reports and implementing mitigation strategies., Assumed both Project and Product Manager roles simultaneously and spearheaded execution of routine product releases within client ecosystem and devised structured monthly rollout strategy across multiple cross-functional teams., Led and empowered multiple teams to deliver next generation Chatbot for highly visible healthcare client, within swift five-month timeframe., Empowered by client as lead Scrum Master in a 5 pod team., Successfully completed an agile transformation with valued startup client., Generated an additional 1.5 million in signed contracts from client referrals and additional work.
• Bank of America, Pennington, NJ, Vice President Delivery Lead (Program Manager), 01/01/21, 12/31/22, Steered technology and design development progress by monitoring program risks, formulating remediation strategies, managing permits to operate, leading internal deployment governance initiatives, and ensuring BoA Ecosystem compliance and certification., Executed on-time delivery of three consecutive data migrations by meeting program's Tier 0 standards for redundant data transmission platform, and ensuring seamless integration with new hardware readiness., Improved and established Bank of America's card fraud detection system by spearheading $9M, 34-person program., Managed funded program of $9M through coordination with four tech teams, two tech lines of business, and fraud line., Achieved Silver and Gold Standard Performance awards by demonstrating dedication and commitment to exceeding company expectations.
• Bank of America, Contract through Signature Consultants, Princeton, NJ, Agile Scrum Master, Technical Project Manager, 01/01/19, 12/31/21, Directed global overhaul of BoA DAIT Enterprise Intake procedure to streamline operations across international teams., Contributed to internal process improvement team by participating in migration of new internal API system., Liaised with 11 distinct product teams and led successful deployment of 24 projects ranging from $200K to $1.2M within tight 14-month timeframe for Bank of America DAIT., Supervised and expedited intake and estimation process for over 600 new project requests in 2020, resulting in successful funding of 266 projects, including 120 high-confidence and 140 SWAG estimates, leading to execution of new project work ranging from $60,000 to $4M., Oversaw and delivered DAIT initiatives by managing portfolio of projects totaling over $1M., Implemented application ingestion systems to secure over 265,500 loans, while contributing to rapid delivery of an upgraded small business loan application system for CARES paycheck protection initiative.
• Softcrylic LLC, Princeton, NJ, Director of Project Management/Scrum Master/Agile Coach/JIRA Administrator, 01/01/18, 12/31/19, Supervised team of two US project managers and three offshore project coordinators to oversee diverse portfolio of internal and external projects, as well as three high-value internal initiatives ranging from $4M to $9M in budget., Developed global PMO team, comprising four Scrum Masters, two PMs, and two client-based PMs to oversee end-to-end 10-12 projects., Revamped Softcrylic's project management infrastructure by implementing Jira, Smartsheet, Invision, Tempo, Aha, Product Plan, and JIRA performance assessment tools/visualizations., Lessened client external support response times by 42% and enhanced issue resolution efficiency by 35% by creating agile methodologies for non-technical client business teams., Pioneered global automated ticket request platform and formulated agile project management playbook in alignment with engagement models., Executed PMO framework to resolve multimillion-dollar client project, while introducing Agile PMO methodology for Soft Cyrillic and providing guidance to 130+ team members across US and India.
• MAX Digital LLC, Austin, TX, Senior Project Manager/Scrum Master, 01/01/16, 12/31/18, Spearheaded coordination and delivery of monthly releases for multiple SAAS and mobile products by leading cross-functional teams of Product and Engineering teams., Directed global team of 50 US Development and QA professionals, and 80 India Development and QA experts, and collaborated with 20 US Product Managers and 30 Account Managers to drive monthly core product release cycle., Streamlined MAX Digital Dev Ops Team processes to increase workflow efficiency and productivity by serving as JIRA administrator and process manager., Collaborated with development teams design to launch JIRA project management system by executing Scrum and Kanban methodologies., Optimized internal processes to streamline MAX Digital software delivery life cycle., Designed diverse project and program management tools, including JIRA, Confluence, and Smartsheet for organization-wide implementation., Secured 96% on-time release success rate for all company software products/modules with customer satisfaction., Improved agile development process and digital Kanban case management process to enhance revenue growth.
• Enablement Services, Sprinklr, Austin, TX, Technical Project Manager, 04/01/15, 10/31/16, Created internal best practice for new client implementation project management and provided knowledge transfer to team members across seven countries., Led technical deployments and facilitated client system integration as Senior Technical Project Manager while collaborating with teams and organization., Contributed to product development tasks voluntarily for new Salesforce connector to facilitate introduction of novel plugin to market., Implemented training program for over 60 global team members to achieve exceptional results, as SME., Enhanced client project implementation practices by establishing clearly defined roles and responsibilities., Employed global Sprinklr platform to 32 Fortune 500 clients, while implementing Smart sheet technology to streamline project management processes.
• Transverse LLC, TX, Implementation Engineer/Support Engineer, 01/01/13, 12/31/15
• Site FM, TX, Lead Project Manager/Director of Implementation & Training, 01/01/12, 12/31/13
• Micro Main Corporation, TX, Lead Project Manager/Software Training Specialist/Customer Account Manager, 01/01/08, 12/31/12