Deborah Ajao
Houston,TX
Summary
Senior IT Project Manager and Agile Coach with over a decade of experience in effectively prioritizing tasks, orchestrating complex projects, and driving project goals to fruition. Demonstrated expertise in agile adaptation, meticulous attention to technical detail, and collaborative leadership, fostering team cohesion. Proficient in managing IT equipment, cultivating team skills, implementing customer-centric solutions, and optimizing processes. Poised to lead initiatives to unparalleled success, maintaining a clear focus on achieving organizational objectives within the dynamic IT development landscape.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SENIOR PROJECT MANAGER/SCRUM MASTER
UnitedHealth Group
Houston, TX
11.2021 - Current
- Coordinated collaborative initiatives with healthcare providers, vendors, and network partners to enhance participation in the risk adjustment retrospective program. Prioritized infrastructure project management for disaster recovery technology.
- Consistently exceeded client expectations through exemplary service delivery, leading to ongoing collaboration and expansion of projects.
- Served as the point person for project budgets, expense tracking, timeline management, and milestone updates to key stakeholders.
- Provided strong program leadership to enhance development and drive continuous improvement of project delivery process.
- Ensured effective monitoring of design activities across all phases, from conception to completion.
- Executed thorough risk assessments, resulting in the successful implementation of management and response tactics to prevent roadblocks.
- Managed submittals and processing of Requests for Information between general contractor, owner, and owner's consultants.
- Served as the driving force behind various initiatives, resulting in improved customer satisfaction and enhanced financial performance.
- Formulated detailed implementation strategies coupled with thorough cost-benefit and ROI evaluations.
PROJECT MANAGER/SCRUM MASTER
Frost Bank
Houston, TX
04.2016 - 11.2021
- Led and oversaw projects that ensured smooth data flow across the organization, with a strong emphasis on infrastructure project management for disaster recovery technology.
- Effectively developed and maintained strong relationships with multiple teams, vendors, and contractors.
- Developed project plans, set up timelines, allocated teams and oversaw workflow in entirety of construction process.
- Scheduled and monitored project timelines, while also tracking personnel performance to optimize cost efficiency.
- Successfully oversaw contract management with vendors and suppliers through task delegation and effective communication of expected outcomes.
- Implemented effective change management processes to ensure project remained up-to-date by making necessary adjustments to project scope and cost.
- Established specific goals for each team member by outlining objectives and defining their designated roles.
- Enhanced project monitoring and management capabilities by developing forecasts and accurately tracking expenses.
- Reviewing budget and subcontractor estimates meticulously for accuracy while considering relevancy to scope of work.
Business Analyst//Senior Program Manager
Walgreens
Houston Te, TX
01.2013 - 11.2016
- Supervised teams responsible for planning, executing, and tracking initiatives to meet customer requirements through consistent status reports.
- Maintained program adherence to requirements, schedule and budget.
- Generated and delivered reports, program review presentations and other program status updates.
- Facilitated successful execution of corporate strategy initiatives by implementing strong accountability measures, fostering clear communication channels, and providing comprehensive reporting.
- Engaged with cross-functional teams to ensure program technical aspects and cost proposals were adequately supported.
- Served as the main point of contact for clients, coordinating efforts with multiple internal groups to successfully complete projects on time.
- Analyzed user requirements, procedures, and processes to identify areas for improvement and developed corresponding optimization strategies.
- Crafted innovative and fact-based strategies and operating models through thorough evaluations.
- Developed knowledge of prevailing trends, financials, and operating drivers across multiple industry segments by monitoring the competitive landscape.
- Converted user requirements into actionable tasks that could be handled by IT departments.
Education
Bachelor of Science - Psychology
Delaware State University
Dover, DEProject Manager Professional (PMP) - Certified -
G-Corp school of data analysis
Skills
- Problem Solving
- Waterfall
- Documentation Management
- Agile (Scrum, Kanban, SAFe)
- Team management
- Excellent communication skills
- Critical thinker
- Cost and expenses management
- Risk management
- Collaboration
- Organization
- Diversity & Inclusion
- SharePoint Administration
- Strong Leaders
- IT development
- Planning and forecasting
- Employer branding
- Jira
- Azure DevOps (ADO)
- Rally
- Trello
- Tableau
- ServiceNow
- Clarity
- SharePoint
- Microsoft Teams
- Microsoft excel
- Microsoft PowerPoint
- Smartsheet
- MS Projects
- MS Dynamics
- Office 365
- Salesforce
- Monday Sales
- Dropbox
- Google Workspace
- Microsoft Azure
- AWS
- Google Cloud Platform
Certification
- Project Management Professional (PMP) - Certified
- Certified SAFe Scrum Master (SSM)
- Green belt six sigma - Certified
- CSM (Certified Scrum Master) - Certified
- PSM (Professional scrum Master) - Certified
- ITIL Version 4 - Certified
References
References available upon request.
Timeline
SENIOR PROJECT MANAGER/SCRUM MASTER
UnitedHealth Group
11.2021 - Current
PROJECT MANAGER/SCRUM MASTER
Frost Bank
04.2016 - 11.2021
Business Analyst//Senior Program Manager
Walgreens
01.2013 - 11.2016
Bachelor of Science - Psychology
Delaware State University
Project Manager Professional (PMP) - Certified -
G-Corp school of data analysis