Chantel Young
Lynnwood,WA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Murray's Cheese Master
Quality Food Centers (QFC)
02.2022 - Current
- Cheese Master is what Murray's Cheese calls the manager of a cheese shop
- I was promoted to this position from cheese monger at 20 years old
- This job involves cutting, wrapping, and labeling cheeses, having extensive knowledge in cheese (from the grass to the table), maintaining a clean and positive work environment, training and writing a schedule for all Murray's employees, providing excellent customer service, working with other QFC employees among the entire company, preparing for sampling events and other store promotions, being able to problem solve, being able to work in a fast paced environment, having some computer knowledge for making signs and tags, and writing emails, attending meetings, and being able to provide an excellent example of leadership for others
- As a Cheese Master I was trained at the highest level in Murray's.
Retail Cheese Specialist
DPI Specialty Foods
12.2020 - 02.2022
- As a retail cheese specialist I travel to a variety of stores and use my cheese knowledge to assist Murray's cheese masters and deli managers
- On a day to day basis I help with merchandising, department resets, production, freight, customer service, and preparation for store walks and audits.
Murray's Cheese Master
Murray's Cheese Shop (Within a QFC Kroger Store)
01.2018 - 09.2019
- Cheese Master is what Murray's Cheese calls the manager of a cheese shop
- I was promoted to this position from cheese monger at 20 years old
- This job involves cutting, wrapping, and labeling cheeses, having extensive knowledge in cheese (from the grass to the table), maintaining a clean and positive work environment, training and writing a schedule for all Murray's employees, providing excellent customer service, working with other QFC employees among the entire company, preparing for sampling events and other store promotions, being able to problem solve, being able to work in a fast paced environment, having some computer knowledge for making signs and tags, and writing emails, attending meetings, and being able to provide an excellent example of leadership for others
- As a Cheese Master I was trained at the highest level in Murray's
- Due to short staffing, I ran the cheese shop on my own for a full two months and was able to follow all standards as well as keep customers satisfied
- I had taken on the Cheese Master's responsibilities and trained two Cheese Masters before my promotion.
Murray's Cheese Monger
Murray's Cheese Shop (Within a QFC Kroger Store)
01.2015 - 01.2018
- As a cheese monger I learned about the many different types of cheeses in detail
- I gained the ability to describe each of the cheeses to customers, help the customers find exactly what they needed, and introduce customers to new, delicious cheeses
- The job includes cutting, wrapping, and labeling cheeses, being able to lift large cheese wheels, providing excellent customer service, maintaining a clean environment, being able to work in a fast paced environment, actively sampling cheeses, and creating positive relationships with both employees and customers
- I was able to learn very quickly and provide service that impressed customers and the management team.
Courtesy Clerk
QFC (Kroger)
07.2014 - 01.2015
- As a courtesy clerk, it was my responsibility to maintain a clean environment (both indoors and out), bring carts inside, bag groceries, ensure that all products were properly stocked, and provide high quality customer service
- I worked hands on with all employees and customers
- I took pride in helping customers and providing them a positive atmosphere
- This was my first job
- I maintained the position for nearly 2 years and received a promotion to cheese monger within the same grocery store.
Education
High school or equivalent -
Monroe High School
Monroe, WA06.2016
Skills
- Writing Skills
- Customer Service
- Leadership
- Organizational Skills
- Product presentation
- Merchandising
- Staff Training and Development
- Inventory Control
Groups
Tri- M Music Honor Society, 09/01/15, 07/01/16, Tri-M is the only national honor society for student musicians in the entire country. In order to be a Tri-M member, a student must prove themselves academically capable as well as driven to become a talented and hard working musician. Our job was to introduce the community to music by putting on musical performances, working together to provide community service, plan fundraisers for the school's music program, keep other students interested in the art of music, and plan music related events for the students and their families.
Timeline
Murray's Cheese Master
Quality Food Centers (QFC)
02.2022 - Current
Retail Cheese Specialist
DPI Specialty Foods
12.2020 - 02.2022
Murray's Cheese Master
Murray's Cheese Shop (Within a QFC Kroger Store)
01.2018 - 09.2019
Murray's Cheese Monger
Murray's Cheese Shop (Within a QFC Kroger Store)
01.2015 - 01.2018
Courtesy Clerk
QFC (Kroger)
07.2014 - 01.2015
High school or equivalent -
Monroe High School
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