Chanteljoie Stewart
Westbury,NY
Summary
Enthusiastic college student with multiple years of summer volunteer experience. Highly organized and dependable candidate adept at managing multiple priorities with a positive attitude. Demonstrates a willingness to take on added responsibilities to meet team goals. Committed to providing exceptional assistance to team members and clients, excelling in tasks such as coordinating appointments, organizing mail, and facilitating office communication. Possesses strong relationship-building abilities and maintains a positive demeanor. Experienced Scheduler skilled in calendar management and documentation, driven to optimize procedures and improve productivity. Offers 10 years of administrative and customer service experience. Seeking a full-time position that offers professional challenges where interpersonal skills, time management, and problem-solving abilities can be utilized. A high-energy leader with a personable and open style, I am a hardworking and passionate job seeker with strong organizational skills, ready to contribute to the team's achievement of company goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Scheduler/Front Desk Receptionist
NYU Langone Ambulatory Care
New Hyde Park, NY
10.2023 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Worked at the Front Desk to ensure check in and out of all patients.
- Ensured patient was seen for their appointment in reasonable time.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Responded to customer requests for products, services, and company information.
- Ensured patients insurances were open and active and that they would have no coverage issues when seeing a specialist.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Assisted guests with special requests, ensuring a comfortable stay and positive feedback.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
CSA
NYU Langone Hospitals
Mineola, NY
02.2019 - 10.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about updates and changes.
Inventory Specialist
RGIS Inventory
01.2017 - 08.2019
- Completed physical inventory counts each day at various stores
- Performed data entry and completed proper paperwork.
- Maintained and organized inventory receipts and processed changes to reduce process lags.
- Kept work areas neat, clean and free from debris.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Cashier
Toys R us
Valley Stream, NY
12.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Worked flexible schedule and extra shifts to meet business needs.
Summer Camp Assistant
Calvary Tabernacle Church
Hempstead, NY
06.2010 - 06.2017
- Helped children with work and assisted teachers -Responsible for the wellbeing of others and their needs
- Summer school worker- Worked with staff to set up classrooms and assisted the teachers with the kids
- I also helped organize and clean up the school
- After school teacher/ counselor- Assist children with homework and provides basic babysitting needs
- Also acted as a receptionist taking phone calls and taking payments
- Summer camp counselor/Health Designee at Calvary Tabernacle
- Created lesson plans to do with the children
- As health designee, I was responsible for making sure I had all allergy medications as well as first aid kit in case of any injuries to the children.
- Responsible for making calls and taking calls as well as other duties.
- Maintained clean, organized and safe physical environment both indoors and outside.
- Led groups of children safely through variety of camp activities.
- Chaperoned field trips to local attractions.
- Inspected camp equipment regularly and notified director of items in need of repair.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Assisted in preparing recreational materials and supplies for each activity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Collaborated with other recreation staff in developing new recreational activities.
- Implemented and developed programs to promote physical fitness, teamwork and healthy living.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
- Developed and monitored safety policies and procedures to facilitate safety of participants.
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Implemented camp activities fostering physical, social, and emotional growth.
Education
Bachelor’s Degree - Health Administration And Management
Southern New Hampshire University
Hooksett, NHPublic Health
SUNY College
Old Westbury, NY2020
High School Diploma -
Westbury High School
Westbury, NY06-2014
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Hempstead High School
2013
Skills
- Peer mediator
- Proficient with Microsoft Word, PowerPoint, Excel
- Administer First Aid
- Program Development and Management
- Arts and Crafts
- Medical Assistance
- Scheduling Events and Programs
- Safety Demonstrations
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Health and Wellness
- Enforcing Rules and Regulations
- Quality Assurance
- Creative Solutions
- Daily Schedule Creation
Certification
Well Spoken
CPR certified
Completed First Aid training class
Leadership training
Timeline
Scheduler/Front Desk Receptionist
NYU Langone Ambulatory Care
10.2023 - Current
CSA
NYU Langone Hospitals
02.2019 - 10.2023
Cashier
Toys R us
12.2017 - 12.2018
Inventory Specialist
RGIS Inventory
01.2017 - 08.2019
Summer Camp Assistant
Calvary Tabernacle Church
06.2010 - 06.2017
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Hempstead High School
Bachelor’s Degree - Health Administration And Management
Southern New Hampshire University
Public Health
SUNY College
High School Diploma -
Westbury High School