Chantell Edmonds
Capitol Heights,Maryland
Summary
Self-motivated, achievement orientated, enthusiastic, problem solver, flexible, and a team player. Excellent customer service record due to ability to manage time, prioritize and organize tasks. Knowledgeable in analyzing credit history, income documents. Professional experience with identifying the product to meet the client needs. Proven ability to exceed organizational goals through client rapport and solid business relationships. Multi-tasking, supervising and customer relations. Outstanding interpersonal and communications skills with diverse groups of individuals. Working knowledge of Microsoft Word, Excel, PowerPoint
Overview
15
15
years of professional experience
1
1
Certification
Work History
Paratransit Driver
METROACCESS
Hyattsville, MD
01.2017 - 01.2018
- Conducted daily DOT pre-trip Inspections according to a set checklist
- Retained valid proof of insurance and registration in vehicle at all times Operate vehicles in all weather conditions
- Operated vehicles designed to transport passengers with physical, emotional and developmental disabilities to homes and places of business safely and within established time frames
- Assure that passengers securely enter the building, house, or establishments at their destination
- Communicate with dispatch via walkie talkie
- Knowledge of both manual and electric wheelchair operations and how to properly secure it
- Maintain accurate logs and records of activities
- Be patient and kind with all passengers.
Agent
SLS
Pittsburg, PA
01.2009 - 01.2010
- Review various types of BPO reports by checking for errors and conformance to establish guidelines to ensure customer and legal requirements are met
- Contact brokers for status reports and corrections to ensure broker meets Fannie Mae, customer and company requirements
- Services customers by providing status reports and pertinent information to ensure customer is up to date on the order process
- Send completed reports to broker information and invoice to customers via fax or email within established timeframes to ensure customer and company billing requirements are met
- Maintain proper system documentation by noting file and attaching appropriate information to file to ensure records are accurate and retrievable if necessary
- Participate in various meetings to discuss and improve BPO process
- Provide backup to various department functions when necessary to ensure continuation of department workflow
BANK REPRESENTATIVE
PNC BANK
PITTSBURGH, PA
01.2009 - 01.2010
LEAD BOOK SELLER
BARNES AND NOBLES
PITTSBURGH, PA
01.2007 - 01.2009
BANKER
CITIZENS BANK OF PITTSBURGH
Pittsburgh, PA
01.2005 - 01.2006
PHARMACY TECH
GIANT EAGLE PHARMACY
PITTSBURGH, PA
01.2001 - 01.2002
Armament Repairer
U.S. Army Aircraft
01.1986 - 01.1988
- Insured aircraft readiness in the aspect of all data and electrical systems on the aircraft
- Maintained training records and schedules for over 150 personnel
- Company safety representative, ensuring all maintenance procedures were followed
- Responsible for the development, discipline, motivation and welfare of troops
- Updated aircraft schematics, manuals, and policy records on a weekly basis
AIRCRAFT ARMAMENT REPAIRER
U.S. ARMY
01.1986 - 01.1988
Driver Helper
Lyft And Uber
Capitol Heights, MD
04.2018 - Current
Education
High School Diploma - undefined
Duval
Skills
- Special Needs Passengers
- Passenger Comfort
- Efficiency and Time Management
- Adjusting Routes
- Pickup and Drop-Off Scheduling
- Traffic Laws and Regulations
- Dependable and Trustworthy
- Passenger Interaction
- Fuel Logs
- Federal and State Driving Regulations
- Wheelchair Assistance
- Customer Relationships
- Map Reading
- DOT Inspections
- Passenger Safety
- Two-Way Radio Operation
- Local and Long Distance Driving
- Scheduled Services
- DOT Requirements
- Mileage and Service Logs
- Valid Vehicle Insurance and Registration
- Strong Working Relationships
- Customer Experience
- Recordkeeping Accuracy
- Safe Driving Practices
- Transportation Logs
- Safety
Certification
Outstanding Customer Service
Timeline
Driver Helper
Lyft And Uber
04.2018 - Current
Paratransit Driver
METROACCESS
01.2017 - 01.2018
Agent
SLS
01.2009 - 01.2010
BANK REPRESENTATIVE
PNC BANK
01.2009 - 01.2010
LEAD BOOK SELLER
BARNES AND NOBLES
01.2007 - 01.2009
BANKER
CITIZENS BANK OF PITTSBURGH
01.2005 - 01.2006
PHARMACY TECH
GIANT EAGLE PHARMACY
01.2001 - 01.2002
Armament Repairer
U.S. Army Aircraft
01.1986 - 01.1988
AIRCRAFT ARMAMENT REPAIRER
U.S. ARMY
01.1986 - 01.1988
High School Diploma - undefined
Duval
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