Chantell Ennis
UNC Health Care
Burlington,NC
16
years of professional experience
Experienced with managing administrative tasks and team leadership. Utilizes organizational skills to ensure smooth office operations. Track record of effective communication and problem-solving.
Dependable Administrative Assistant possessing excellent communication and time management abilities.
Work History
ADMINISTRATIVE SUPPORT SUPERVISOR
3 Years 2 Months- Oversaw daily administrative operations, enhancing compliance with organizational policies and streamlining workflows.
- Hired, managed, and trained staff while establishing and monitoring performance goals and conducting annual reviews.
- Delegated tasks to administrative support staff, optimizing organization and enhancing overall office efficiency.
- Maintained accurate records and documentation systems, ensuring data integrity and accessibility for stakeholders.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Assisted in the recruitment process by reviewing resumes, conducting interviews, and making hiring recommendations to senior management.
- Coordinated communication between departments, fostering collaboration and information sharing across teams.
- Resolved issues through active listening and open-ended questioning, escalating major problems to the manager.
- Resolved patient complaints efficiently, balancing both patient satisfaction and company interests in each case handled.
ADMINISTRATIVE SPECIALIST/ PROCEDURE SCHEDULER
6 Months- Coordinated remote scheduling of calls for terminations of pregnancy, facilitating timely access to care for patients.
- Utilized Microsoft Teams to collaborate with internal departments for scheduling patient appointments for ultrasounds and genetic counseling, improving coordination.
- Maintain in-basket and work queue for UNC Family Planning Hillsborough procedure scheduling and UNC Neonatal Perinatal Clinic.
- Access Microsoft Teams to correspond with internal departments to schedule patient appointments for Ultrasounds and Genetic counseling.
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
REVENUE CYCLE REPRESENTATIVE
5 Months- Obtained prior authorizations and reviewed status requests for echocardiograms, MRIs, ultrasounds, and CT scans to ensure timely patient care.
- Accessed insurance payor websites including BCBS of NC, UMR, Humana, Cigna, Aetna, Medicaid, and Medicare for procedure approvals and pre-certifications, facilitating coverage clarity.
- Tracked and managed cases to ensure timely follow-up. within a timely manner using tracking/ case number.
- Follow up on cases within a timely manner using tracking/ case number.
- Maintained reports of pending and approved cases to support workflow management and ensure compliance.
ADMINISTRATIVE ASSOCIATE/ SPECIALIST
4 Years 4 Months- Coordinated interactions among Benign Hematology, Therapeutic Infusion, and Allergy and Immunology departments to improve operational workflows.
- Directed patient communication to appropriate department personnel, resolving inquiries and improving patient satisfaction.
- Directed patient communication to appropriate department personnel and offered information to resolve inquiries, boosting patient satisfaction.
- Worked email, In-basket, and workque requests. Entered data into EPIC database for all patients and followed up on all cases within 48 hours.
- Managed email communications efficiently, Oversaw in-basket tasks effectively, and workque requests. Input data into EPIC database system for all applicable patients and conducted follow-up on all cases recorded within 48 hours.
- Delivered patient messages using Well App to ensure timely communication.
- Performed duties independently while working remotely from home to maintain productivity.
- Streamlined scheduling and calendar management, ensuring timely appointments for healthcare professionals.
ADMINISTRATIVE ASSOCIATE
4 Years 10 Months- Handled incoming calls promptly.
- Scheduled outpatient appointments
- Managed filing system, entered data and completed other clerical tasks.
- Verified patient insurance
- Sent medical records to referring providers via fax.
- Provided patients with excellent excellent customer service experience.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
FRONT DESK RECEPTIONIST
2 Years 10 Months- Coordinated front desk operations, providing knowledgeable assistance to all in-person visitors and callers.
- Resolved customer complaints, enhancing satisfaction through effective issue management.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Operated multi-line switchboard in busy office, routing incoming calls to appropriate individuals for improved communication.
- Safeguarded guest valuables in secure locations. in designated storage areas. in secure main safe and individual boxes.
- Provided exceptional services and support to team members and guests, contributing to productivity and customer satisfaction.
- Collected room deposits, fees, and payments.
Education
High School Diploma
Skills
Administrative coordinator
Organizational leadership
Scheduling and planning
Microsoft Office
Record management
Cross-functional teamwork
Patient relations
Time management
Problem-solving
Team collaboration
Attention to detail
Relationship building
Accomplishments
- Recognized as UNC Carolina Care All Star for 2019 for outstanding patient services and team contributions.
- Diversity Equity and Inclusion Champion 2022
Timeline
ADMINISTRATIVE SUPPORT SUPERVISOR
UNC Health Care
06.2023 - CurrentRead More
ADMINISTRATIVE SPECIALIST/ PROCEDURE SCHEDULER
UNC Health Care
12.2022 - 06.2023Read More
REVENUE CYCLE REPRESENTATIVE
UNC Rex Healthcare
07.2022 - 12.2022Read More
ADMINISTRATIVE ASSOCIATE/ SPECIALIST
UNC Health Care
03.2018 - 07.2022Read More
ADMINISTRATIVE ASSOCIATE
UNC Heath Care
05.2013 - 03.2018Read More
FRONT DESK RECEPTIONIST
Quality Inn
07.2010 - 05.2013Read More
Vance-Granville Community College
High School Diploma
Read More
UNC Carolina Care Award
Quality Care:
- Scores come from the Press Ganey Medical Practice survey. Patients rate their likelihood of recommending the provider's practice to family and friends. Honorees consistently receive top-tier positive feedback from the people they treat. This award celebrates empathy, safety, and clinical expertise across medical departments.