Chantell Franklin
Minneapolis,MN
Summary
Efficient customer service team member devoted to maximizing customer satisfaction with exceptional service and support. Personable, friendly and solution-oriented with over 12 years of experience in supporting people and animals. Recognized for productive task completion and effective time management. Excel using strong communication, and organizational abilities to motivate others and achieve goals.
Overview
12
12
years of professional experience
Work History
Pet Helpline Representative
Animal Humane Society
St. Paul , MN
01.2018 - Current
- Evaluate customer account information.
- Schedule appointments/create accounts.
- Incoming/outgoing calls.
- Provide local resources and advice to the community.
- Process emails and voicemails.
- Appointment reminders.
- Schedule Volunteer drop off, and pick up appointments.
- Partnered with other agencies to help people and their pets in need.
- Collaborated with colleagues in other departments to ensure that all customer needs were met.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent service.
- Update resource books and protocols for department.
Xcel Energy HomeSmart Specialist
Xcel Energy
, MN
12.2019 - 01.2020
- Answering inbound calls in regards to customers appliance repair needs, account questions, and bills questions.
- Processing online signups.
- Mailing out HomeSmart applications for potential customers.
- Processing of account cancellations and possible credits.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
Animal House Customer Service Representative
Animal Humane Society
Golden Valley , MN
09.2012 - 01.2018
- Confer with customers by phone, emailing and in person to provide infortmation about services.
- Enter payments.
- Create accounts.
- Schedule reservations.
- Resolve customers billing and reservation issues.
- Filling out heath reports in regards to animals in our care.
- Creating end of night deposits.
- Work with other departments to insure the safety of the people and pets in our care.
- Train new employees.
- Involved in a program to help people and their pets during difficult times.
Animal Transport Specialist
Animal Humane Society
Golden Valley, MN
09.2016 - 07.2017
- Created spreadsheets in regards to the animals being transported.
- Filling out heath reports on animals in our care.
- Building relationships with outside rescues/shelters.
- Independent work.
- Monitored driver performance, ensuring adherence to timelines and quality standards.
- The creation of animal profiles using PetPoint
Education
Some College (No Degree) - Liberal Arts And General Studies
Anoka Ramsey Community College
Coon Rapids, MNSkills
- Inbound and outbound calling
- Active listening
- Organizational strengths
- Adaptive team player
- Problem-solving abilities
- Customer Support
- Relationship Building
Timeline
Xcel Energy HomeSmart Specialist
Xcel Energy
12.2019 - 01.2020
Pet Helpline Representative
Animal Humane Society
01.2018 - Current
Animal Transport Specialist
Animal Humane Society
09.2016 - 07.2017
Animal House Customer Service Representative
Animal Humane Society
09.2012 - 01.2018
Some College (No Degree) - Liberal Arts And General Studies
Anoka Ramsey Community College
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