Chantell McCreary
Omaha,NE
Summary
Excelled in understanding customer needs and delivering exceptional service. Skilled in active listening and effective communication. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
14
14
years of professional experience
Work History
Customer Service Analyst II
Mutual Of Omaha
02.2016 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Customer Service Reservation Agent
Marriott Reservations Center
12.2014 - 08.2015
- Assisted customers by offering personalized recommendations based on their needs, leading to increased upselling success.
- Exceeded performance metrics regularly while keeping focus on quality interactions with each customer interaction.
- Navigated multiple software programs simultaneously for efficient reservation processing and exceptional multitasking abilities.
- Maintained awareness of types of rooms available in different resort locations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Customer Service Representative
Carlson Hospitality
01.2011 - 10.2014
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with customers and staff.
- Handled billing information over phone.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
Education
No Degree -
Metropolitan Community College
Omaha, NEHigh School Diploma -
Marian High School
05.2002
Skills
- Customer Service
- Problem-Solving
- Multitasking
- Excellent Communication
- Understanding Customer Needs
- Active Listening
Timeline
Customer Service Analyst II
Mutual Of Omaha
02.2016 - Current
Customer Service Reservation Agent
Marriott Reservations Center
12.2014 - 08.2015
Customer Service Representative
Carlson Hospitality
01.2011 - 10.2014
No Degree -
Metropolitan Community College
High School Diploma -
Marian High School
Similar Profiles
Shadrea SistrunkShadrea Sistrunk
Senior Customer Service Analyst at Mutual Of OmahaSenior Customer Service Analyst at Mutual Of Omaha
DENNIS LEES JRDENNIS LEES JR
Producing Sales Manager at Mutual Of Omaha Mortgage, IncProducing Sales Manager at Mutual Of Omaha Mortgage, Inc
Anne WilliamsonAnne Williamson
Sales Analyst at Mutual of OmahaSales Analyst at Mutual of Omaha
Joe AltamiranoJoe Altamirano
Financial Representative at Mutual Of Omaha AdvisorsFinancial Representative at Mutual Of Omaha Advisors
Marvin Roe JrMarvin Roe Jr
Senior Virtualization Engineer - FTS, Distributed Infrastructure at FiservSenior Virtualization Engineer - FTS, Distributed Infrastructure at Fiserv