Summary
Overview
Work History
Education
Skills
Timeline
Generic

CHANTELL MCLAY

Ackerman,MS

Summary

Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.

Personable and compassionate with natural ability to connect with patients and provide high-quality care. Knowledge of basic medical terminology and patient care techniques, combined with proficiency in vital signs monitoring and personal hygiene assistance. Dedicated to enhancing patient comfort and well-being through attentive and empathetic support.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

9
9
years of professional experience

Work History

Certified Nursing Assistant

DIVERSICARE
Eupora, MS
02.2021 - Current
  • Advocate high level of care and comfort for each patient
  • Accurately document and record patient information
  • Assess vitals signs, collect lab samples, and provide pre- and past-operative care

Pharmacy Benefits Manager

TTEC
Remote
10.2023 - 11.2024
  • Oversaw open enrollment processes during Number quarter.
  • Ensured compliance with regulatory requirements, maintaining accurate records and documentation of pharmacy benefit management activities.
  • Collaborated with healthcare providers to optimize patient care and promote appropriate medication use.
  • Provided expert guidance on complex issues related to formulary management, drug pricing, rebate negotiations, and clinical program development.
  • Educated members about their prescription drug coverage options, empowering them to make informed decisions about their healthcare needs.
  • Delivered high-quality customer service through prompt resolution of inquiries from members, providers, or other parties involved in the delivery of pharmacy benefits services.
  • Ensured seamless transitions during client onboarding processes by effectively communicating expectations and managing timelines for deliverables.

Housekeeping

Courtyard by Marriott
Starkville, MS
06.2017 - 07.2020
  • Initiated and constructively developed positive team dynamics with management, guests, etc
  • Demonstrated leadership and organizational skills in assisting with the planning and implementing of changes when applicable
  • Cleaned and maintained guest units while keeping up with company standards

Technical Customer Service Representative

Sitel
Starkville, MS
04.2016 - 05.2017
  • Answered large volume of inbound calls providing quality technical support service
  • Provided appropriate answers to customers by identifying problems, researching answers, and providing customers through corrective steps
  • Maintained customer accounts and records of customer interactions with details of inquiries, comments, or complaints

Education

High School Diploma -

Eupora High School
Eupora, MS

Skills

  • Medical Terminology
  • Record Keeping
  • Data Entry
  • 10 Key Typing
  • Microsoft Office Suite
  • Technical Support
  • Claims/Processing
  • Patient Rapport
  • Healthcare Compliance
  • Hippa Knowledge

Timeline

Pharmacy Benefits Manager

TTEC
10.2023 - 11.2024

Certified Nursing Assistant

DIVERSICARE
02.2021 - Current

Housekeeping

Courtyard by Marriott
06.2017 - 07.2020

Technical Customer Service Representative

Sitel
04.2016 - 05.2017

High School Diploma -

Eupora High School