Chantell Meas
Utica
Overview
26
26
years of professional experience
Work History
Customer Service Cashier
Harbor Freight
Yorkville
07.2023 - Current
- Processed customer transactions with accuracy and efficiency, contributing to smooth operations at Harbor Freight.
- Processed cash, credit, and returns at checkout with precision.
- Resolved customer complaints promptly, leading to improved satisfaction and loyalty.
- Assisted customers in locating products and answering inquiries effectively.
- Educated customers about promotions and product features during interactions.
- Maintained cleanliness and organization of the checkout area consistently.
Customer Service Representative
Bank of America
Utica
10.2016 - 05.2022
- Resolved complaints with effective solutions to enhance customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Ensured high customer satisfaction through knowledgeable and friendly service while resolving issues.
- Assisted customers with account inquiries and transaction issues.
- Implemented feedback mechanisms to improve customer satisfaction levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Built strong customer relationships to foster repeat business.
Beauty Advisor
Clinique Cosmetics
New Hartford
12.2010 - 11.2016
- Guided customers in selecting personalized skincare products, enhancing satisfaction and loyalty.
- Showed customers effective product usage techniques, improving their confidence and overall experience.
- Provided exceptional customer service to build lasting client relationships.
- Tracked inventory levels and coordinated timely restocking to maintain product availability and sales continuity.
- Assisted in opening and closing procedures including counting money drawer contents at end of shift.
- Followed company policies related to returns, exchanges and refunds according to guidelines.
Customer Service Representative
ACS Xerox
Utica
03.2000 - 03.2008
- Answered customer inquiries and clarified product and service details, enhancing customer understanding.
- Resolved complaints by identifying root causes and offering tailored solutions.
- Collaborated with team members to improve service delivery, ensuring customer satisfaction.
- Trained new staff on customer service protocols and procedures.
- Maintained detailed records of customer interactions and transactions.
Education
GED -
Proctor High School
Utica, NYSkills
- Cash Handling Procedures
- Cash handling
- Customer transactions
- Customer Service
- Product knowledge
- Team collaboration
- Problem Solving
- Conflict Resolution
- Effective Communication
- Relationship Building
Timeline
Customer Service Cashier
Harbor Freight
07.2023 - Current
Customer Service Representative
Bank of America
10.2016 - 05.2022
Beauty Advisor
Clinique Cosmetics
12.2010 - 11.2016
Customer Service Representative
ACS Xerox
03.2000 - 03.2008
GED -
Proctor High School