Daryle Santos
Milpitas,CA
Summary
Innovative educator and customer service professional with a strong background in curriculum design and team training. Expertise in fostering collaboration, resolving conflicts, and enhancing learning experiences, leading to significant improvements in student performance.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Customer Service Cashier
Osaka Marketplace
Fremont, California
02.2025 - Current
- Processed customer transactions at Osaka Marketplace, contributing to efficient checkout experiences.
- Handled cash, credit, and digital payments accurately.
- Greeted customers and provided personalized service to enhance customer satisfaction.
- Assisted customers with inquiries and product selections.
- Resolved customer complaints with empathy and professionalism.
- Collaborated with team members to ensure smooth operations.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Ensured accuracy of cash tills by counting starting cash and reconciling discrepancies. at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
Shift Supervisor
Starbucks
Milpitas, California
05.2025 - 01.2026
- Supervised daily operations, enhancing workflow and elevating customer satisfaction.
- Trained and mentored new baristas on service standards and product knowledge.
- Implemented store policies, improving customer experience and fostering team collaboration.
- Resolved customer complaints swiftly, ensuring a positive store environment.
- Managed inventory levels, placing orders to ensure stock availability.
- Conducted regular quality checks on beverages and food items for consistency.
- Performed cash handling duties, including counting money and preparing bank deposits.
- Completed opening and closing duties to facilitate efficient business operations.
Graphic Designer & Translator
Eight Ways Car Rental
Tokyo, Japan
04.2024 - 12.2024
- Designed and developed homepage for left-hand drive car rental startup in Tokyo, enhancing user experience and brand identity
- Created engaging media for company social media posts, contributing to increased brand visibility and audience engagement
- Designed engaging marketing materials for vehicle promotions and rental services.
- Collaborated with team to create visually appealing social media content.
- Developed brand guidelines to ensure consistency across all design elements.
Private Junior/Senior high school teacher, Business English teacher
DIC International
Tokyo, Japan
04.2014 - 03.2024
- Appointed to local junior and senior high school as English language instructor for an accelerated English program.
- Established comprehensive curriculum for English program for returnee students, meeting requirements for high schools and college preparatory schools abroad.
- Implemented a custom curriculum teaching grades 7 to 10 with focus on discussion and collaboration of topics and projects, which aided in the development of native level English in public speaking and writing.
- 75% of students in the program accomplish passing EIKEN level 1 by the 10th grade.
- 90% of former students of the program have successfully entered prestigious universities domestically and internationally.
- From 2019-2021 (years with graduates from the program) the number of graduates entering prestigious universities has nearly doubled ranking the school one of the top junior-senior high school campuses in Japan.
- Developed supplemental materials for hybrid and online lessons to enhance student engagement and understanding.
- Taught communication and fluency skills through tailored lessons for individual and group sessions in local businesses.
- Coordinated summer professional development seminars for Japanese teachers of English, introducing alternative ESL teaching methods aligned with national high school curriculum.
Education
Bachelor of Arts - Studio Arts with emphasis in Photography, Digital Arts
University of California, Irvine
Irvine, California, USASkills
- Point of Sale Systems
- Cash Handling Procedures
- Customer Relationship Management
- Inventory Management
- Sales Techniques
- Product Knowledge
- Customer Service Training
- Team Collaboration
- Conflict Resolution
- Cash handling
- Graphic design
- User experience design
- Brand development
- Visual content creation
- Customer relationship management
- Team collaboration
- Inventory management
- Cash handling procedures
- Service quality enhancement
- Creative problem solving
- Attention to detail
- Effective communication
- Time management
- Adaptability
- Deadline adherence
- Project management abilities
- Microsoft office expertise
- Image editing
- Video editing
- Print design
- Corporate branding
- Color theory
- Digital design
- Photography background
- Visual communication
- Adobe creative suite (photoshop, illustrator, dreamweaver)
Hobbies and Interests
- Language learning: Regularly dedicate time to improving language skills (currently Japanese and Korean)
- Exploration Cooking: Keen interest in recipe creation and how flavor combinations result in a dining experience
- Social Event Planning: Regularly host community events to help others make connections
Languages
English
Native/ Bilingual
Japanese
Professional
Spanish
Limited
Certification
- Japanese Language Proficiency Test Level N2
- California Driver’s License
Timeline
Shift Supervisor
Starbucks
05.2025 - 01.2026
Customer Service Cashier
Osaka Marketplace
02.2025 - Current
Graphic Designer & Translator
Eight Ways Car Rental
04.2024 - 12.2024
Private Junior/Senior high school teacher, Business English teacher
DIC International
04.2014 - 03.2024
Bachelor of Arts - Studio Arts with emphasis in Photography, Digital Arts
University of California, Irvine