Daecelia Saldana
Wildomar,CA
Summary
Customer service representative with experience handling orders, phone and email inquiries, and cross-team coordination. Strong in communication, time management, and issue resolution. Focused on smooth operations and timely customer support.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Customer Service Cashier
TJX Companies
Menifee, California
10.2025 - Current
- Processed customer transactions through TJX register systems, ensuring accurate and efficient handling of multiple payment methods.
- Provided customer service by answering questions and resolving issues promptly.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Trained and mentored new cashiers, enhancing team performance through skill development and knowledge sharing.
- Collaborated in team meetings, contributing insights that improved service quality and operational efficiency.
Customer Service Representative
Metal Sales Manufacturing Corporation
Fontana, California
08.2019 - 11.2022
- Handled phone and email inquiries, providing clear and professional communication to enhance customer experience.
- Coordinated order changes with sales, shipping, and plant teams to ensure accuracy and satisfaction.
- Tracked orders from initiation to delivery, ensuring timely arrival of products and customer satisfaction.
- Processed customer orders for metal roofing and wall panel products.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Lakeside High School
Lake Elsinore, CA06-2019
Skills
- Point of sale systems
- Payment processing
- Transaction processing
- Cash handling
- Customer service
- Point of sale compliance
- Order fulfillment
- Inventory management
- Cleaning and sanitation
- Visual merchandising
- Team coordination
- Time management
Certification
- Food Handlers Certificate
Affiliations
- Lakeside Culinary
- Executive Chef
- Storm Stadium Chef
Timeline
Customer Service Cashier
TJX Companies
10.2025 - Current
Customer Service Representative
Metal Sales Manufacturing Corporation
08.2019 - 11.2022
High School Diploma -
Lakeside High School