Highly organized and versatile professional with a proven track record in appointment setting, administrative support, customer service, and operations management. Seeking a challenging position where I can utilize my strong interpersonal skills, attention to detail, and problem-solving abilities to contribute to a dynamic team.
Overview
17
years of professional experience
Work History
M.D. Excavation
Appointment Setter and Parts Runner/Assistant
06.2007 - 09.2009
Job overview
Scheduled appointments and coordinated with potential clients based on their availability
Maintained an organized database of client information and updated it regularly
Conducted research to identify potential leads and expand the client base
Communicated with clients to confirm job details and address any concerns or questions
Prepared accurate and up-to-date materials and documents for specific jobs
Assisted in running errands and delivering parts to clients as needed
Provided administrative support, including calendar management and file organization
Handled incoming calls and emails promptly and professionally
Followed up with clients after appointments to gather feedback and address any issues
Maintained a professional and courteous demeanor when interacting with clients and colleagues.
B’ Polished
Salon Assistant
01.2008 - 01.2010
Job overview
Maintained cleanliness and organization of salon stations, including sanitizing tools and sweeping hair
Greeted and checked in clients, creating a warm and welcoming atmosphere
Scheduled appointments and managed the salon's booking system
Prepared and replenished salon products and supplies
Provided exceptional customer service by addressing inquiries and concerns
Assisted in salon events and promotions, including setting up displays and distributing marketing materials
Managed laundry and maintained a clean and tidy salon environment
Assisted in inventory management, including tracking product stock and placing orders
Supported stylists during hair color application and other technical procedures
Stayed updated with the latest trends and techniques in the beauty industry to provide knowledgeable recommendations to clients.
Encore on Main
Thrift Store Owner/Operator and Online Sales Manager
10.2010 - 07.2013
Job overview
Managed day-to-day operations of the thrift store, ensuring efficient use of resources
Oversaw inventory management, including sourcing, pricing, and organizing merchandise
Implemented effective marketing strategies to promote the thrift store, both online and offline
Developed and maintained strong relationships with suppliers and negotiated favorable terms
Trained and supervised a team of employees, providing guidance and support
Established and maintained an online presence for the thrift store, managing various platforms and optimizing product listings
Conducted market research to identify trends and customer preferences
Implemented customer service initiatives to ensure high levels of satisfaction and retention
Managed online sales platform, including order processing, packaging, and shipping
Monitored sales performance and generated reports to analyze trends and develop effective strategies.
ProxyPics, WeGoLook, iVueIt, + more
Freelance Property Photographer
03.2020 - Current
Job overview
Conducted property photo shoots and inspections for clients using the ProxyPics and WeGoLook apps
Captured high-quality photos of properties, highlighting key features and details
Verified property conditions and documented any damages or issues as per client requirements
Completed assignments within specified deadlines and ensured accurate reporting
Maintained clear communication with clients and app platforms to address any queries or concerns
Demonstrated strong attention to detail and adherence to app guidelines and protocols.
Various Companies
Secret Shopper
01.2021 - Current
Job overview
Conducted undercover evaluations of retail stores, restaurants, and service providers to assess customer service, product quality, and overall environment.
Posed as a regular customer to gather real-time data on staff performance, store cleanliness, and compliance with company standards.
Documented and reported detailed observations, including staff interactions, service times, and product availability.
Provided actionable feedback and recommendations to improve customer experience and operational efficiency.
Maintained confidentiality and impartiality while conducting evaluations to ensure unbiased reporting.
Completed and submitted comprehensive reports within specified deadlines, contributing to the enhancement of service quality.
Demonstrated strong attention to detail and excellent communication skills in both written and verbal reports.
Utilized analytical skills to identify trends and areas for improvement based on collected data.
Self Employed Services
Garden and Yard Maintenance
06.2021 - 08.2023
Job overview
sibilities:
Performed lawn care tasks including mowing, edging, and trimming.
Conducted seasonal yard clean-ups, leaf removal, and debris disposal.
Pruned shrubs, trees, and plants to maintain healthy growth and aesthetic appeal.
Installed and maintained garden beds, including planting flowers, vegetables, and shrubs.
Applied fertilizers, pesticides, and herbicides to ensure plant health.
Operated and maintained various landscaping equipment and tools.
Provided customized garden designs and landscaping solutions based on client preferences.
Timeline
Garden and Yard Maintenance
Self Employed Services
06.2021 - 08.2023
Secret Shopper
Various Companies
01.2021 - Current
Freelance Property Photographer
ProxyPics, WeGoLook, iVueIt, + more
03.2020 - Current
Thrift Store Owner/Operator and Online Sales Manager
Surgical Patient Coordinator at Tracy M Pfeifer, M.D./ Steven K. Palumbo, M.D.Surgical Patient Coordinator at Tracy M Pfeifer, M.D./ Steven K. Palumbo, M.D.