Kelli Dalen

• Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
• Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
• Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
• Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.

Schedule appointments

Billing inquiries-orthotic approval

Patient eligibility assurance, and other clerical duties including chart preparation, daily income.

Processed weekly payroll, conducted employment interviews, scheduled conducted monthly inservice

Administered medications, monitored vital signs, ordering of medications, pacemaker checks, personal care and developed daily activities.

Update medical evaluation (3122 DDS Forms)controlled record documentation

Representative for annual state medical inspections