Nicole Roeder
Henagar,AL
Summary
Accomplished Surgical Patient Coordinator and Radiologic Technologist with a proven track record at Spartanburg Regional Medical Center and Mary Black Memorial Hospital. Expert in enhancing patient care through EPIC systems and fostering teamwork. Skilled in employing compassionate communication and leading technology upgrades, significantly improving patient experience and operational efficiency.
Overview
19
19
years of professional experience
Work History
Surgical Patient Coordinator
Spartanburg Regional Medical Center
12.2010 - Current
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Worked with patients to schedule tests and procedures.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Assisted in the training of new Surgical Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
- Current EPIC Superuser and Former Centricity Champion. Assisted with "at the elbow" support through multiple conversions, onboarding of new hospitals/practices, and quarterly upgrades.
Radiologic Technologist
Mary Black Memorial Hospital
09.2005 - 07.2013
- Enhanced patient experience with compassionate communication and meticulous attention to detail during examinations.
- Assisted in training new Radiologic Technologists and Student Radiology Technologists on department policies, procedures, equipment usage, and best practices for patient care.
- Assisted in research and acquisition of cutting-edge imaging technology, keeping facility at forefront of radiologic advancements.
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides.
- Cultivated a positive team atmosphere by sharing knowledge, offering assistance, and fostering collaboration among colleagues.
Education
Associate of Science - Radiography
Spartanburg Community College
Spartanburg05.2005
Skills
- EPIC Superuser
- RQI Superuser
- Head Clinical Trainer
- Previous Centricity Champion
- SMA Program Preceptor
- Nuance Powershare User
Timeline
Surgical Patient Coordinator
Spartanburg Regional Medical Center
12.2010 - Current
Radiologic Technologist
Mary Black Memorial Hospital
09.2005 - 07.2013
Associate of Science - Radiography
Spartanburg Community College
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