Tonja Horton
Pontiac,MI
Summary
Seasoned Patient Access Supervisor with comprehensive background in healthcare administration and patient services. Strengths include streamlining operational processes, enhancing team performance, and ensuring high levels of patient satisfaction. Notable for implementing effective strategies to improve workflow efficiency and overall productivity. Previous work has consistently resulted in improved patient experiences and more efficient operations.
Overview
17
17
years of professional experience
Work History
Interim/Patient Access Supervisor
Hurley Medical Center
Flint , MI
2013.02 - Current
- Collaborated with other departments, such as the Emergency Department, Billing, Case Management and Utilization Review, to ensure smooth operations throughout the hospital.
- Check productivity and perform weekly audits of staff on a weekly basis..
- Document, review, and distribute employee evaluations.
- Evaluate patient Workqueues, DNBs, and Claim Edits to ensure cases can be billed.
- Issue discipline and termination documentation, when applicable.
- Interview candidates for employment.
- Create processes and procedures according to the needs of the department.
- Create insurance folders for inpatient authorization submissions.
- Worked with Mott Community College in positioning interns within different departments.
- Verify Authorizations and Referrals are in place for patient-scheduled procedures.
- Work with Advomas to acquire Presumptive Eligibility, so patients can obtain temporary MI Medicaid.
- Release deceased remains to funeral homes, while complying with all legal documentation, according to the State of Michigan.
Patient Registration Clerk
Hurley Medical Center
Flint , MI
2008.04 - 2013.02
- Interviewed patients to obtain demographic data and verified health insurance.
- Obtained patient's primary care physician.
- Selected appropriate ICD-9 and entered it into the EMR system.
- Initiated inpatient pre-cert for insurances, when applicable.
- Documented, copied, and scanned documentation such as ID, insurance cards, and auto insurance.
- Escorted patients and delivered appropriate documentation to designated area.
- Operated standard office equipment such as computers, calculators, printers, and fax machines.
Clerk/Medial Biller
Spectrum Billing Technologies
Flint , MI
2007.10 - 2008.04
- Inputted patient's demographic and insurance information into Invision computer system.
- Coded patient's ICD-9 and CPT-4
Education
Bachelor of Science - Healthcare Administration
University of Michigan - Flint
Flint, MI2018-12
Associate of Applied Science - Word Processing
Charles Stewart Mott Community College
Flint, MI1992-06
Skills
- Effective problem solving
- Revenue Cycle Management
- HIPAA Compliance
- Customer Service
- EPIC Superuser
- Kronos Payroll System
- Microsoft Office Suite
- Google Chrome
References
References available upon request.
Timeline
Interim/Patient Access Supervisor
Hurley Medical Center
2013.02 - Current
Patient Registration Clerk
Hurley Medical Center
2008.04 - 2013.02
Clerk/Medial Biller
Spectrum Billing Technologies
2007.10 - 2008.04
Bachelor of Science - Healthcare Administration
University of Michigan - Flint
Associate of Applied Science - Word Processing
Charles Stewart Mott Community College
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