Patient Access Supervisor
Dean McGee Eye Institute
- Assisted patients with appointment scheduling and insurance verification.
- Provided support in resolving patient inquiries and issues efficiently.
- Maintained accurate patient records using electronic health record systems.
- Collaborated with healthcare teams to streamline patient access processes.
- Observed workflows to identify areas for process improvement.
- Supported the implementation of new patient access policies and procedures.
- Reduced employee turnover rate by fostering a positive work environment and providing ongoing support for professional development opportunities.
- Implemented performance metrics to track department productivity, identifying areas for improvement and driving overall efficiency gains.
- Streamlined patient registration process by implementing efficient workflows and reducing wait times.
- Conducted regular performance reviews for staff members, providing constructive feedback and setting goals for future growth and development.
- Optimized staff scheduling to maintain adequate coverage during peak hours, minimizing patient wait times and improving service quality.
- Enhanced patient satisfaction with improved communication strategies and timely resolution of issues.
- Oversaw staff recruitment efforts, selecting top talent to join the team and contribute to the department''s success.
- Improved revenue cycle management by overseeing accurate insurance verification processes, reducing billing errors, and ensuring prompt payment collection from patients.
- Championed a culture of continuous improvement by encouraging staff members to share ideas and suggestions that could enhance overall departmental performance or patient satisfaction rates.
- Managed day-to-day operations of the Patient Access department, ensuring all tasks were completed accurately and in a timely manner.
- Facilitated cross-functional collaboration between departments to streamline processes and provide seamless patient care services.