Kayleigh Martel
Summary
To further expand my career in Healthcare administration and human services.
Overview
6
6
years of professional experience
Work History
PATIENT SERVICE COORDINATOR
ROOT CENTER FOR ADVANCED RECOVERY
New Britain
09.2025 - 04.2026
- Coordinated patient appointments and managed scheduling for optimal clinic flow.
- Executed patient communication and check-in processes, administering urine analyses and breathalyzers prior to dosing to ensure compliance and safety.
- Coordinated communication among clinical team members to enhance collaboration and streamline patient care.
- Assisted patients with insurance verification and financial inquiries efficiently.
- Managed patient records and ensured compliance with privacy regulations consistently.
PATIENT SERVICE COORDINATOR
HARTFORD HEALTHCARE PRIMARY CARE
Winsted
01.2021 - 01.2025
- Managed provider schedules, facilitated patient contact, verified insurance, and registered patients to ensure seamless patient flow.
- Involvement in Environment of Care.
- Managed patient scheduling and coordination for therapy appointments.
- Assisted patients with intake forms and insurance verification processes.
- Collaborated with clinical staff to streamline patient flow and communication.
RADIOLOGY SCHEDULER
BERKSHIRE HEALTH SYSTEMS
Great Barrington
01.2020 - 01.2021
- Coordinated patient scheduling, registration, and admission to streamline patient flow.
- Facilitated communication between providers and patients to enhance understanding of care processes.
- Compiled imaging discs for efficient distribution to medical staff.
Education
High School Diploma -
Housatonic Valley Regional High School
Skills
- Patient registration
- Insurance verification
- Patient scheduling
- Appointment scheduling
- Front desk coordination
- Customer service
- Patient interaction
- Call management techniques
- EPIC superuser
- Time management
- Organization
- Multi-tasking
- Efficient workflow
- Adaptable to change
- Strong interpersonal skills
Timeline
PATIENT SERVICE COORDINATOR
ROOT CENTER FOR ADVANCED RECOVERY
09.2025 - 04.2026
PATIENT SERVICE COORDINATOR
HARTFORD HEALTHCARE PRIMARY CARE
01.2021 - 01.2025
RADIOLOGY SCHEDULER
BERKSHIRE HEALTH SYSTEMS
01.2020 - 01.2021
High School Diploma -
Housatonic Valley Regional High School