Chantelle Jewitt
Denver,CO
Summary
Dynamic and dependable professional with extensive experience in guest services at Denver Zoo. Recognized for exceptional customer service and problem-solving skills, adept at enhancing guest satisfaction and fostering community engagement. Proven ability to collaborate effectively and maintain confidentiality, ensuring a positive experience for diverse clientele.
Overview
7
7
years of professional experience
Work History
Front Desk
Kingbaptist
12.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Front Desk/ Intake Worker
Unban Peak
03.2020 - 10.2023
- Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during the intake process.
- Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.
- Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and organizational policies at all times.
Guest Services
Denver Zoo
01.2017 - 03.2019
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Supported team members by offering constructive feedback and coaching as needed.
- Reviewed upcoming events and planned for expected challenges.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Gave information about area attractions and provided directions.
- Organized guest events, fostering a sense of community among visitors and creating lasting impressions.
Education
Bachelor Of Business - Business
Job Crop
Montana,MT05.2008
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
- Organization and time management
Timeline
Front Desk
Kingbaptist
12.2023 - 01.2024
Front Desk/ Intake Worker
Unban Peak
03.2020 - 10.2023
Guest Services
Denver Zoo
01.2017 - 03.2019
Bachelor Of Business - Business
Job Crop