Chantelle Mclemore
Hiram,GA
Summary
15+ years experienced professional providing excellent support and team leadership to business operations. Dependable and detailed- oriented with the ability to manage multiple tasks and priorities with advanced skills in customer service and effective communication skills. Capable of working independently and without supervision. Ability to communicate effectively verbally and in writing.
Overview
10
10
years of professional experience
Work History
Correctional Officer
Georgia Department Of Corrections
08.2023 - 11.2023
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Completed intake paperwork, fingerprints, and searches.
- Enforced rules and regulations to maintain order among inmates.
- Conducted security checks of inmates and living areas.
- Provided assistance and guidance to inmates regarding daily activities.
Office Assistant
Black Sheep Automotive
12.2021 - 10.2022
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Oversaw automated tracking and documentation of data, client correspondence and office operations.
Coordinator 3
Comcast Business
06.2016 - 06.2021
- Leading sales representatives to strategic planning sessions for site engineering, building design and construction management.
- Provide advance technical support for multi-location customers. Navigate through multiple systems to build, track, monitor orders.
- Managed escalation mailboxes and ensure timely and accurate resolution.
- Ensured order coordination, verification and corrections are completed within 85% of specific goals.
- Introduced change improvement plans to ensure process alignments with 90% of specific goals,
methodologies and initiatives throughout management office.
Coordinator 1
Comcast Business
07.2013 - 06.2016
- Defused volatile customer situations calmly and courteously. Managed High call volume with tact and professionalism.
- Evaluated employee job performance and motivated staff to improve productivity.
- Addressed and resolved customer product complaints empathetically and professionally.
- Led strategic planning sessions for site engineering, building design and construction management.
- Completed 94% of quarterly employee performance evaluations to identify deficiencies and recommend
improvement strategies.
Education
General Studies - Esthetics
Gadsden State Community College
Gadsden, AL09.2013
High School Diploma -
Pebblebrook High School
Mableton, GA05.2006
Skills
- Organizational skills conflict resolution
- Team leader/Team player
- Verbal communication
- Organizational skills
- Quick learner
- Self-motivated
- Project assistance
- Time management
- Empathetic
- Customer service skills
Timeline
Correctional Officer
Georgia Department Of Corrections
08.2023 - 11.2023
Office Assistant
Black Sheep Automotive
12.2021 - 10.2022
Coordinator 3
Comcast Business
06.2016 - 06.2021
Coordinator 1
Comcast Business
07.2013 - 06.2016
General Studies - Esthetics
Gadsden State Community College
High School Diploma -
Pebblebrook High School