CHANTELLE SCHARDSMIDTH
York,PA
Summary
Experienced healthcare professional with a strong foundation in patient care, medical support, and pharmacology background. Skilled in addressing patient needs and collaborating with healthcare teams to ensure a clean and safe environment. Recognized for reliability, adaptability, and a commitment to achieving positive patient outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Wellspan Health- York Hospital
04.2024 - Current
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
Pharmacy Technician
Walmart Supercenter
11.2023 - 07.2024
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Streamlined prescription processing with accurate data entry and verification of patient information.
Apparel Team Lead
Walmart Supercenter
01.2023 - 10.2023
- Opportunity to lead team ranging from 5-30 people
- Mentored junior team members, fostering a supportive environment that encouraged professional growth and development.
- Collaborated with store management to develop targeted marketing campaigns that attracted new customers and increased foot traffic.
- Accountable for merchandise availability, department standards, and financial performance of my area.
- Fostered a positive work environment by consistently recognizing exceptional performance within the apparel department.
- Coordinated seasonal floor sets to ensure timely transitions between collections while minimizing disruption to the shopping experience.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
Workforce Management Analyst
Vistaprint Jamaica LTD
04.2013 - 10.2022
- Manage the contact center's service level performance for all inbound contact types (Phone, Chat and Email); monitor contact types and execute mitigation strategies to effectively respond changes in performance drivers
- Short term scheduling of training, meetings and updating WFM software with exceptions, schedules changes, etc
- Track, analyze and report on contact channels/queues as it relates to forecasted contact volume, AHT performance and agents' adherence to schedules
- Communicate overall center performance to relevant stakeholders
- Recommend solutions to support the achievement of goals and targets for service and cost
- Manage requests through the internal ticket system within established timelines
- Execute contingency plans for outages and collaborate cross-functionally to ensure minimal downtime
- Collaborate with Operation/HR teams in Capacity Planning efforts for the center
- Additional tasks/responsibilities: Deliver WFM presentation to all new hires.
- Developed and monitored employee recognition programs.
- Identified inefficiencies in current scheduling processes, implementing changes that resulted in improved resource utilization.
- Improved employee satisfaction by addressing scheduling concerns and implementing flexible solutions.
Senior Care Associate, GPS
Vistaprint Jamaica LTD
01.2007 - 01.2013
- As a GPS Agent, I am expected to handle all customer inquiries inbound and outbound for the GPS (Global Partnership Solutions) Department in a professional and efficient manner while promoting our commitment to provide world-class customer service
- This includes: Answering all questions related to our Third-Party contractors - Staples, FedEx and Grand & Toy as well as our Resellers, Biz Sol clients and regular Vistaprint customers
- Identifying issues that require follow-up and escalate them appropriately
- I am also responsible for keeping the team update by sending daily and monthly Statistics to team on the KPIs achieved
- Provided coaching and mentoring for the new hires on the GPS team as well as Care Agents.
Customer Service Representative
Affiliated Computer Services
01.2005 - 10.2007
- Answer inbound contacts regarding customers 401K Plans
- Used negotiation skills to rescue accounts
- Processed Loans, Fund transfer for Pensioners.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Education
Associate of Science - Registered Nurse
Harrisburg Area Community College
06.2026
Associate of Science - Nursing
Saint Joseph's University
Lancaster, PA05-2026
No Degree - Pharmacy Technician Certification
TRC Healthcare Pharmacy Technician Univeristy
11.2024
High School Diploma -
Herbert Morrison Technical High School
06.2004
Skills
- Interpersonal
- Organizing
- Customer Oriented
- Team Player
- Initiative
- Problem Solving
- Compounding Techniques
- Data Entry
- Advanced math skills
- Staff Development
- Healthcare regulations
- Medication Dispensing
- Prescription Refill Fulfillment
- Team Coordination
- Creative Thinking
- Insurance Verification
- Inventory Tracking
- Regulatory Compliance
- Medicare and Medicaid process
- Prescription Interpretation
- Patient Care
- Basic Life Support
- Direct Patient Care
- Patient Feeding
- Patient-focused care
- Mobility Assistance
- Catheter Care
- Electronic Charting
- Patient Relations
- Companionship and emotional support
- Patient Assessments
- Client documentation
- Healthcare ethics
- Medical terminology knowledge
- HIPAA
Certification
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Timeline
Nursing Assistant
Wellspan Health- York Hospital
04.2024 - Current
Pharmacy Technician
Walmart Supercenter
11.2023 - 07.2024
Apparel Team Lead
Walmart Supercenter
01.2023 - 10.2023
Workforce Management Analyst
Vistaprint Jamaica LTD
04.2013 - 10.2022
Senior Care Associate, GPS
Vistaprint Jamaica LTD
01.2007 - 01.2013
Customer Service Representative
Affiliated Computer Services
01.2005 - 10.2007
No Degree - Pharmacy Technician Certification
TRC Healthcare Pharmacy Technician Univeristy
High School Diploma -
Herbert Morrison Technical High School
- American Heart Association Basic Life Support (BLS) – American Heart Association.
Associate of Science - Registered Nurse
Harrisburg Area Community College
Associate of Science - Nursing
Saint Joseph's University
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