Chantelle Vaca
New York
Summary
Resourceful professional in healthcare management known for high productivity and efficiency in task completion. Skilled in strategic planning, regulatory compliance, and patient care coordination. Excel at team leadership, problem-solving, and communication, ensuring seamless operations and quality service delivery in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Lead Virtual Care Coordinator / Hiring Assistant
Mount Sinai Health System
New York
07.2024 - Current
- Lead daily shift huddles, staffing assignments, and virtual care handoffs to ensure safe, continuous coverage across all monitored units.
- Oversee workload distribution for coordinators and observers, proactively reallocating staff to match census, acuity, and surge needs.
- Partner with nursing leadership and providers to identify operational gaps and implement process improvements for telehealth services.
- Train, mentor, and onboard new team members on EPIC, virtual monitoring protocols, and department standards.
- Support hiring efforts by screening candidates, participating in interviews, and providing input on final hiring decisions.
Virtual Care Coordinator
Mount Sinai Health System
New York
10.2023 - 07.2024
- Managed virtual care operations across 3-6 hospital sites, ensuring consistent processes and service quality.
- Performed real-time virtual observation and safety monitoring to support high-risk patients and frontline teams.
- Drove telehealth workflow improvements and supported new program rollouts in collaboration with clinical leadership.
- Coordinated admissions, discharges, and remote monitoring in EPIC to maintain accurate, up-to-date patient records.
Patient Care Coordinator
Sollis Health
New York City Metropolitan Area
11.2022 - 11.2023
- Resolved patient issues and concerns promptly, escalating complex cases to appropriate personnel when necessary.
- Utilized Asana to streamline and organize patient care tasks, ensuring that appointments, follow-up actions, and administrative responsibilities were efficiently managed and completed, resulting in improved workflow coordination.
- Facilitated communication between patients, physicians, and support staff to address patient concerns and ensure a high level of patient satisfaction.
- Proficiently utilized Talkdesk, to efficiently manage incoming patient inquiries, track call metrics, and ensure a high level of service quality and responsiveness.
Patient Care Coordinator
Talkiatry
New York
03.2022 - 11.2022
- Efficiently managed appointment scheduling for multiple psychiatrists, optimizing daily schedules and minimizing wait times for patients.
- Facilitated referrals to specialists and additional services when necessary, ensuring patients received comprehensive care tailored to their needs.
- Provided exceptional patient-centered care by advocating for patients' needs and ensuring their concerns were addressed promptly and effectively.
- Worked closely with a multidisciplinary healthcare team, including psychiatrists, therapists, and administrative staff, to ensure a coordinated approach to patient care.
- Managed patient inquiries and support requests efficiently through Zendesk, ensuring prompt responses, issue resolution, and a high level of patient satisfaction while maintaining accurate records and tracking key metrics.
Medical Scribe
COMPREHENSIVE PAIN AND WELLNESS CENTER, S.C.
New York
05.2021 - 03.2022
- Transcribed and organized medical notes, including patient complaints, symptoms, and treatment recommendations, maintaining a high level of confidentiality and compliance with HIPAA regulations.
- Facilitated patient intake processes by accurately recording vital signs, chief complaints, and relevant medical history, expediting the patient's overall experience.
- Maintained a deep understanding of medical terminology, pharmacology, and disease processes to effectively assist healthcare providers during patient encounters.
- Assisted with the development and implementation of training programs for new medical scribes, ensuring consistent documentation practices and quality patient care.
Education
Bachelor of Arts - BA - Psychology
Manhattanville College
Purchase, NY06.2018
High School Diploma -
St. Vincent Ferrer High School
New York, NY06.2013
Skills
- Patient Care Coordination
- Healthcare Administration
- Staff Coordination
- Patient Data Management
- Workflow Management
- Confidentiality Compliance
Timeline
Lead Virtual Care Coordinator / Hiring Assistant
Mount Sinai Health System
07.2024 - Current
Virtual Care Coordinator
Mount Sinai Health System
10.2023 - 07.2024
Patient Care Coordinator
Sollis Health
11.2022 - 11.2023
Patient Care Coordinator
Talkiatry
03.2022 - 11.2022
Medical Scribe
COMPREHENSIVE PAIN AND WELLNESS CENTER, S.C.
05.2021 - 03.2022
Bachelor of Arts - BA - Psychology
Manhattanville College
High School Diploma -
St. Vincent Ferrer High School